Sureway Skills Training
12 months
Develop practical business and customer engagement skills with this nationally recognised Certificate III. Perfect for those starting their career in business services, this course combines online learning with dedicated trainer support to build competencies in administration, customer service, and business operations.
Applicants must be at least 15 years old, have left school or be working part-time while in school, and be an Australian citizen, New Zealand citizen, Australian permanent resident, or permanent humanitarian visa holder. A Unique Student Identifier (USI) is mandatory and can be obtained during enrolment. Basic digital skills are required, including ability to use email, internet, create and save documents, and access online learning platforms. A computer or smart device with reliable internet connection is essential for online delivery.
The course comprises 6 core units and 7 elective units totalling 13 units. Core units include: Apply Critical Thinking Skills in a Team Environment, Support Personal Wellbeing in the Workplace, Participate in Sustainable Work Practices, Use Inclusive Work Practices, Assist with Maintaining Workplace Safety, and Engage in Workplace Communication. Elective units include: Create Electronic Presentations, Write Simple Documents, Organise Personal Work Priorities, Deliver and Monitor a Service to Customers, Process Customer Complaints, Assist with Customer Difficulties, and Maintain Business to Business Relationships. All electives must contribute to a valid, industry-supported vocational outcome.
Sureway Skills Training is an established RTO (91058) with over 30 years of experience since 1991. The provider offers dedicated one-on-one support from enrolment to completion with direct access to qualified facilitators. They provide nationally recognised qualifications with practical, job-ready skills that employers seek. Flexible online delivery accommodates individual circumstances, and government funding options make training more affordable for eligible students.
Graduates can pursue careers in business administration, customer service, finance support, and team leadership roles. The qualification provides a foundation for progression to higher-level business qualifications such as Certificate IV in Business or Diploma of Business. Career opportunities include administrative expert positions, team leader roles, finance support officer positions, and various support roles within organisations across multiple industries.
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