Charles Darwin University (CDU TAFE)
1 year
Develop practical tourism service and operational skills to coordinate tourism experiences across resorts, tour operators, visitor centres, and attractions. Ideal for those seeking to launch or advance careers in Australia's diverse tourism industry.
There are no formal entry requirements for this qualification. A pre-enrolment induction will be conducted, and students will be required to complete a Language, Literacy, Numeracy and Digital Literacy (LLND) evaluation to identify any areas where additional support may be needed. Students seeking Recognition of Prior Learning (RPL) should indicate this on their enrolment form.
The program comprises 15 units of competency: 4 core units and 11 elective units totaling 540 nominal hours. Core units cover sourcing tourism and travel industry information, providing customer service, showing social and cultural sensitivity, and participating in safe work practices. Elective units allow specialization in tourism operations (accessing product information, providing destination advice, selling tourism products, preparing quotations, providing visitor information), tourism delivery (preparing and presenting tour commentaries), or general electives including business documents, working with others, first aid, financial transactions, and coaching skills.
CDU is the Northern Territory's largest training provider, offering industry-ready skills and experience through expert lecturers and industry professionals. The institution provides access to first-class facilities, recognizes prior learning to help students qualify faster, and offers pathways into higher education. CDU's TAFE programs are nationally accredited and designed with input from industry partners to ensure relevance and quality.
Graduates can pursue careers as Customer Service Officers, Cellar Door Salespersons/Attendants, Theme Park Ride Operators, Museum Attendants, Visitor Information Officers, Inbound Tour Coordinators, Indigenous Cultural Centre Guides, Adventure Tour Guides, and Booking Agents. The qualification provides a foundation for advancement to the SIT50122 Diploma of Travel and Tourism Management or other hospitality and tourism management roles.
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