IBM
9 hours to complete
This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development.
This course is designed for individuals interested in pursuing a career in technical support or IT support. No prior experience is required, but a basic understanding of computer hardware and software concepts would be helpful.
The course covers topics such as understanding the role of a technical support specialist, exploring career paths in technical support, building a portfolio and resume, researching companies and job listings, preparing for technical interviews, and mastering the interview process.
As a market-leading tech innovator, IBM is committed to helping you thrive in the dynamic tech landscape. Through this course, seasoned professionals from IBM will share their experiences and provide practical guidance to help you get ahead of the competition and succeed in the technical support field.
After completing this course, you will be equipped with the knowledge and skills to pursue entry-level technical support roles, such as help desk specialist, IT support technician, or desktop support analyst. The course will also provide you with strategies to continue developing your career in the IT support field.
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