TAFE NSW
1 day
Gain your mandatory Responsible Conduct of Gambling (RCG) certification in just one day. This fast-track hospitality course teaches you to provide responsible gambling services, promote venue safety, and recognise gambling problems—essential skills for working in gaming environments across NSW.
There are no formal entry requirements for this qualification. However, it is recommended that you are at least 17 years of age to work in the industry serving alcohol upon completion after turning 18. You should have an interest in hospitality, good communication skills, the ability to work in a team, and be comfortable standing for long periods. You must attend the RCG training course for a minimum of 6 hours (excluding breaks) and arrive on time to meet competency requirements.
The course covers one core unit: Provide Responsible Gambling Services (SITHGAM022). This unit encompasses responsible gambling service delivery, harm minimisation strategies in gaming venues, recognition of gambling problems and addiction, legal and organisational compliance procedures, and current gambling law. The practical and theoretical coursework ensures participants understand industry standards and can apply them in real-world hospitality settings.
TAFE NSW is an approved training provider by Liquor and Gaming NSW, delivering industry-recognised RCG, RSA, ARCG and Licensee certifications. With multiple campus locations and flexible delivery options including virtual classrooms, TAFE NSW provides accessible, quality hospitality training backed by industry partnerships and professional networks. The institution offers comprehensive student support services including disability support, careers counselling, and recognition of prior learning.
Upon completion, graduates are well-positioned for roles as gaming attendants and other hospitality positions in venues with gaming machines. The RCG interim certificate is mandatory for providing responsible gambling services in NSW and enhances career prospects in the hospitality industry. The course provides a strong pathway to further study in hospitality, including Certificate II in Hospitality, Certificate III in Hospitality, and Diploma of Hospitality Management, enabling career advancement and specialisation.
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