TAFE NSW
12 months (full-time) or 2 years (part-time)
Master hospitality management and lead teams to deliver exceptional guest experiences. This nationally recognised diploma prepares you for management roles in hotels, resorts, clubs and restaurants across Australia.
There are no formal entry requirements for this qualification. However, it is recommended that you have successfully completed Certificate III in Hospitality, be at least 17 years of age to work in licensed areas after turning 18, and have access to a hospitality workplace (paid or unpaid). You should be able to take charge of your learning, read and understand longer texts, write clear explanations, and participate effectively in group discussions. Foundation skills in literacy and numeracy are essential.
The course comprises 28 units of competency: 11 core units and 17 specialty units. Core units cover customer service excellence, conflict management, financial management, budgeting, legal compliance, staff rostering, leadership, work operations monitoring, business relationships, and work health and safety. Specialty units allow customisation and include food and beverage service, bar operations, accommodation management, event planning, marketing, payroll management, tourism operations, gaming services, kitchen management, and social media strategy. You'll complete 36 service periods in operational hospitality environments as part of your practical training.
TAFE NSW is a nationally recognised training provider approved by Liquor & Gaming NSW to deliver hospitality qualifications. With 15 study and location options across NSW, flexible delivery modes (online, on-campus, hybrid, workplace), and comprehensive support services including disability support, language and literacy assistance, careers counselling, and scholarship programs, TAFE NSW ensures accessible, quality hospitality education. Your qualifications are nationally recognised, allowing you to work across Australia without additional upskilling.
Graduates progress into management roles including banquet or function manager, bar manager, club manager, front office manager, hotel/motel/resort manager, and restaurant manager. You can further advance your career by progressing to the Bachelor of Business (Hospitality and Hotel Management) with TAFE NSW degrees, or specialise through related diplomas in Event Management or Travel and Tourism Management. The RSA and RCG competency cards obtained during the course enable you to work in roles involving alcohol service and gaming operations.
Qualification
Course fee
Start date
You will be redirected to the training provider to enquire directly. Workinitiatives is not the course or training provider. We aggregate and list courses only.