We are Mansys Pty Ltd. Our client, Bepoz Global Pty Ltd, based in North Melbourne, Victoria, is seeking a full-time, skilled and motivated ICT Business Analyst to join their team in the technology and point-of-sale solutions industry. The role focuses on understanding business and user requirements, analysing existing processes and systems, and preparing functional specifications for system improvements and integrations. The successful candidate will work with stakeholders and technical teams to deliver solutions that support business operations and meet the needs of hospitality venues.About BepozBepoz provides technology solutions for the hospitality industry, including point-of-sale systems, self-ordering, membership and loyalty programs, payments and integrations with other business systems. Its customers include restaurants, pubs, bars, accommodation providers, clubs, casinos, stadia and franchise businesses. Bepoz supports these customers through integrated technology solutions and ongoing technical and customer support.Position OverviewThe ICT Business Analyst will work with business users, clients and technical teams to gather, analyse and document requirements for new and existing systems. The role involves reviewing business processes, identifying inefficiencies, mapping workflows and preparing functional specifications to guide system development and integration. The successful candidate will also assist with system testing, coordinate user acceptance testing, prepare user documentation and support training and implementation to ensure solutions meet agreed business requirements. This position is based in North Melbourne, VIC.&nbsp;Main Responsibilities of the role are –<ul style="list-style-type:disc;"><li>Developing specialized client solutions for technology- and process-related functions to specify business and operational needs and system objectives.</li><li>Gathering requirements and documenting them for the range of system integration and implementation, including NetSuite.</li><li>Conduct research, assessment, and analysis on the efficacy and efficiency of current processes and create plans for improving them for corporate growth.</li><li>To design a bespoke solution as needed, identify, analyze, and carry out due diligence on IT business processes, methods, and work practices.</li><li>Create functional specs for system developers based on business requirements.</li><li>Day-to-day management of the programme throughout the programme life cycle</li><li>Analysing organizational inefficiencies and advising clients on best practices, software, and solutions to help them become more effective</li><li>Developing test plans/cases and carrying them out to make sure the system's and product's quality are within the bounds of the agreed-upon scope, targets, and budget.</li><li>Orient and teach end users on all new and modified systems, including the Connect wise, Screen Connect upgrade.</li><li>Provide financial projections for suggested initiatives.</li><li>Arranging for stakeholders to assess and approve plans after structuring and ranking business requirements.</li><li>Creating reports and enhancing data visualization with Power BI.</li></ul>Must Have –<ul><li>Masters in IT or a related field.</li><li>At least 2 years of Australian experience in ICT business analysis, system implementation or a closely related role.</li><li>Demonstrated experience gathering business requirements and preparing functional specifications.</li><li>Strong analytical and problem-solving skills.</li><li>Good communication skills and the ability to work with technical and non-technical users.</li></ul>Skills Needed<ul><li>Ability to analyse business processes and recommend system improvements.</li><li>Skills in documenting requirements and supporting system integrations.</li><li>Experience preparing and executing system test plans and test cases.</li><li>Ability to train users on new and modified systems.</li><li>Ability to work independently, manage priorities and coordinate with stakeholders.</li><li>High attention to detail and strong organisation and documentation skills.</li></ul>RemunerationThe successful candidate will be offered an annual salary of A$95,000 to A$105,000&nbsp;plus superannuation.Only shortlisted candidates will be contacted.&nbsp;

Information & Communication Technology

Annual

ICT Business Analyst

Full time

About the role:&nbsp;We are seeking an Engineering Surveyors on a permanent full-time basis based in Melbourne.We have access to the latest equipment and software everything from RTC360 / P30 &amp; P40 Scanners, Riegl Mobile Laser Scanners, UAV Lidar technology &amp; Phase One Cameras, latest in Leica Total Stations, Amberg Rail Trolleys, 12D Software, ContextCapture, Revit and Cyclone. This enables us to be at the forefront of growth and opportunity and to ensure we lead the way in our field of expertise.We are seeking someone with:<ul style="list-style-type:disc;"><li>Proven experience as an Engineering Surveyor</li><li>Proficiency in using surveying equipment and software (e.g., Total Stations, GPS, CAD software)</li><li>Strong analytical and problem-solving skills with attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>12D software and Leica equipment experience (desirable)</li></ul>Key requirements:<ul style="list-style-type:disc;"><li>Tertiary Qualification in Surveying, Geomatics Engineering or TAFE equivalent</li><li>Valid driver’s license and the ability to travel to various project sites</li></ul>What we offer:&nbsp;Being a valued member of the ISGroup means you will be given an opportunity to make an impact on the group of companies during a time of growth and expansion!&nbsp;&nbsp;We reward with a friendly, down-to-earth working environment, professional growth and development, competitive remuneration, flexibility, as well as an attractive suite of employee benefits and discounts.&nbsp;

Construction

We are seeking an Engineering Surveyors on a permanent full-time basis based in Darwin.

Engineering Surveyor

Keshett Jewellery in Melbourne, VIC, is seeking a full-time Marketing Specialist with relevant skills and experience. The successful applicant will be responsible for developing and implementing marketing strategies to enhance the brand’s digital presence and support business growth. This includes managing campaigns, optimising the e-commerce platform, analysing consumer behaviour, and creating engaging content. The role also involves working with internal teams and creative professionals to ensure consistent brand positioning.&nbsp; <h3>Benefits</h3>Salary is $80,000 to $85,000 + super for this full-time position. <h3>Task & responsibilities</h3><ul style="list-style-type:disc;"><li style="text-align:justify;">Develop and carry out marketing programs that support Keshett’s business growth, e-commerce performance and broader sales objectives.</li><li style="text-align:justify;">Manage e-commerce marketing initiatives by optimising product presentation, promotional content and online merchandising to improve the customer shopping experience.</li><li style="text-align:justify;">Collaborate with the digital marketing team on campaigns designed to attract relevant website traffic, increase visibility of jewellery collections and support online sales.</li><li style="text-align:justify;">Plan and implement marketing and advertising campaigns that support Keshett Jewellery’s sales objectives, brand positioning and online presence.</li><li style="text-align:justify;">Develop marketing strategies to reach target customer segments, strengthen brand awareness and promote Keshett’s jewellery collections across digital and retail channels.</li><li style="text-align:justify;">Analyse customer behaviour, online engagement, purchasing patterns and market data to identify changes in consumer preferences and inform marketing activities.</li><li style="text-align:justify;">Monitor jewellery, fashion and luxury retail trends to anticipate customer interests and guide future campaigns, product promotion and digital content.</li><li style="text-align:justify;">Conduct market and competitor research to assess demand, customer demographics and opportunities for promoting new and existing jewellery collections.</li><li style="text-align:justify;">Identify new market opportunities through customer, competitor and industry research, using findings to strengthen both online and in-store marketing initiatives.</li><li style="text-align:justify;">Provide recommendations on product positioning, pricing, promotional activities, advertising channels and sales strategies based on market insights and campaign performance.</li><li style="text-align:justify;">Coordinate the production of campaign materials, including photography, artwork, written content and digital advertising, working closely with the Art Director, photographers, stylists and other creative contributors.</li><li style="text-align:justify;">Support the planning and execution of product and campaign photoshoots, ensuring the resulting visual content reflects Keshett’s established aesthetic and luxury positioning.</li></ul> <h3>Qualification & experience</h3>Qualifications<ul style="list-style-type:disc;"><li style="text-align:justify;">Relevant bachelor’s degree or higher qualification in a related field and minimum 1 year of relevant marketing experience, or at least 5 years of relevant marketing experience in lieu of the formal qualification.</li></ul>Essential Skills and Requirements<ul style="list-style-type:disc;"><li style="text-align:justify;">Experience in marketing, including digital marketing, e-commerce, and branding.</li><li style="text-align:justify;">Ability to understand market trends, customer behaviour, and campaign results.</li><li style="text-align:justify;">Ability to use digital tools to manage and improve marketing activities.</li><li style="text-align:justify;">Ability to work well under pressure.</li><li style="text-align:justify;">Ability to manage tasks and meet deadlines.</li><li style="text-align:justify;">Good communication and teamwork skills.</li></ul>Apply:If you meet the above, please apply without hesitation, outlining why you are suitable.&nbsp;Please note that only shortlisted applicants will be contacted.All applicants will be considered for 4 weeks from the date of the advert listing.&nbsp;

Marketing & Communications

Full-Time Marketing Specialist – Melbourne, VIC

Opportunities available for Chefs at all Hunter Street Hospitality (Urban Purveyor Group) brands including Head Chef, Head Pastry Chef, Sous Chef, Chef De Partie, Demi Chef and Commis Chef.Our restaurants include:&nbsp;<ul><li>Rockpool Bar &amp; Grill, Melbourne</li><li>Spice Temple, Melbourne</li><li>Saké Restaurant &amp; Bar, Melbourne</li><li>7 Alfred , Melbourne</li></ul>BenefitsWe will give you the skills, training, and mentorship from the best in the hospitality industry to help you build the career you’ve always wanted.• Competitive remuneration &amp; bonus incentives• Training, development, and career progression opportunities• Supportive leadership and team environment• Employee Assistance Program• Food &amp; Beverage discounts and private health insurance discounts• Grow within one of the largest hospitality groups in AustraliaTask &amp; Responsibilities<ul><li>Ability to work efficiently in a fast-paced kitchen environment, manage multiple tasks simultaneously, maintain professionalism during busy or challenging periods is important for a Chef de Partie and adhere to strict deadlines during service</li><li>Communicate daily duties and report all problems and maintenance to the Sous Chef.</li><li>Effective communication is essential for coordinating with other kitchen staff, relaying orders, and ensuring smooth kitchen operations.</li><li>Support the back of house team to ensure a smooth operation of kitchen including being able to work across all sections of the kitchen.</li><li>Manage and prepare ingredients for your section, ensuring proper storage and handling to maintain freshness and quality.</li></ul>Qualification &amp; Experience• Previous experience in a commercial kitchen within a premium dining environment• Exceptional knowledge of food safety &amp; hygiene• A qualification in Commercial Cookery is preferred, but not required• Flexibility to work across a rotating roster, including weekends and late nightsAbout CompanyContract Type: Permanent/ Full TimeSalary $76,515 – $90,000 pending qualifications and experience&nbsp;Urban Purveyor Group Pty Ltd is trading under Hunter Street Hospitality

Hospitality & Tourism

Grow your career with Hunter Street Hospitality!

Chefs - Hunter Street Hospitality Melbourne (P)

Opportunities available for Cooks at all Hunter Street Hospitality brands across the Melbourne area!Our restaurants include:&nbsp;<ul><li>Rockpool Bar &amp; Grill Melbourne</li><li>Saké Restaurant &amp; Bar Hamer Hall/Shokunin</li><li>Spice Temple Crown Complex South Bank&nbsp;</li><li>7 Alfred, Melbourne</li></ul> <h3>Benefits</h3>We will give you the skills, training, and mentorship from the best in the hospitality industry to help you build the career you’ve always wanted.• Competitive remuneration &amp; bonus incentives• Training, development, and career progression opportunities• Supportive leadership and team environment• Employee Assistance Program• Food &amp; Beverage discounts, gym, and private health insurance discounts• Grow within one of the largest hospitality groups in Australia <h3>Task & responsibilities</h3>Working within a high performing team to deliver high-quality products and a smooth service• Performing food preparation tasks, training, and supporting a section• Ensuring Food Safety &amp; Hygiene procedures are followed&nbsp; <h3>Qualification & experience</h3>• Previous experience in a commercial kitchen within a premium dining environment• Exceptional knowledge of food safety &amp; hygiene• A qualification in Commercial Cookery is preferred, but not required• Flexibility to work across a rotating roster, including weekends and late nights

Opportunities available for Cooks at all Hunter Street Hospitality brands across the Melbourne area!

Cook - Hunter Street Hospitality Melbourne (P)

Fulltime Positions available at Wallan, Wallan Central, Whittlesea and Seymour centres as our new Early Childhood Teacher, your role as an active leading team member will be to provide a safe and stimulating environment which meets the needs of our children. It is your responsibility to encourage engagement and participation in curriculum decision making, in line with our curriculum, standards, and practices. We are genuinely committed to investing in our people. We will offer you the tools, training and support needed in your new role. <h3>Benefits</h3><ul><li>Emerging leadership opportunities&nbsp;for growth and career development&nbsp;</li><li>Opportunities to participate in targeted professional learning&nbsp;</li><li>Immediate access to our learning portal, Journey Academy&nbsp;</li><li>Access to visible leaders and founders&nbsp;</li></ul> <h3>Task & responsibilities</h3><ul><li>Bringing the Journey Values of connections. communication and consideration to life and reflect this in everyday practice.&nbsp;</li><li>Ability to adhere to Journey’s child safe policy and code of conduct&nbsp;</li><li>Planning and structuring learning in both indoor and outdoor environments, using a variety of materials and equipment to facilitate children’s development&nbsp;</li><li>Providing a variety of experiences and activities to develop motor skills, cooperative social skills, confidence and understanding&nbsp;</li><li>Promoting language development through storytelling, role play, songs, rhymes and informal discussions held individually and within groups of children&nbsp;</li><li>Observing children to evaluate progress and to detect signs of ill health, emotional disturbance and other disabilities&nbsp;</li><li>Observing nutritional health, welfare and safety needs of children and identifying factors which may impede their progress&nbsp;</li><li>Having open conversations and discussions with parents to support children’s development.&nbsp;</li><li>Attending parent interviews, centre meetings and events&nbsp;</li><li>Participating in community and family support programs as appropriate&nbsp;</li><li>Supervising student teachers on placement</li></ul> <h3>Qualification & experience</h3><ul><li>Formal qualifications preferred with at least 2 years of relevant work experience.&nbsp;</li><li>If you do not have formal qualifications, further years of work experience may be required.&nbsp;</li></ul>

Early Childhood Education & Care

Which of the following statements best describes your right to work in Australia?

How many years’ experience do you have relevant to the advertised position?

Fulltime Positions available at Wallan, Wallan Central, Whittlesea and Seymour centres as our new Early Childhood Teacher

Childcare Early Childhood Teacher

Position: Marketing OfficerBasis: Full-time (permanent)Salary: 80,000 - 90,000 plus superannuationCompany: ABSOLUTION AUSTRALIA PTY LTD (ABN 64 639 349 787)Office: &nbsp;Lonsdale St, Melbourne, VIC 3000&nbsp;ABOUT US:ABSOLUTION AUSTRALIA PTY LTD ABN 64 639 349 787 (“AB Agency“) is a Melbourne-based creative marketing and technology company providing tailored digital solutions for businesses. Our services include website design and development, branding, SEO, social media management and mobile app development. By combining creativity, technology and results-driven strategies, we help clients strengthen their online presence, engage customers and achieve sustainable business growth.&nbsp;ABOUT THE POSITION:As AB Agency continues to grow, we are seeking a full-time Marketing Officer to help expand our market reach and strengthen engagement with our portfolio of more than 200 small and medium-sized business clients.Working across our website design and development, logo and branding, SEO, social media management and mobile app development services, you will identify changing customer needs and market opportunities, develop targeted marketing programs and recommend service strategies that support client acquisition, retention and business growth. In this role, you will work closely with management and our creative, development and digital teams to translate market insights into practical campaigns and service initiatives.The key responsibilities of this role include, but are not limited to:<ol><li>Monitor market trends, competitor activity and the evolving digital needs of small and medium-sized businesses.</li><li>Review insights from AB Agency's portfolio of more than 200 clients to understand their service usage, business priorities and future digital requirements.</li><li>Segment existing and prospective clients by industry, business needs and stage of growth to support relevant and targeted marketing activities.</li><li>Gather client feedback through surveys, interviews and service reviews to identify service gaps, improve current offerings and explore opportunities for new services.</li><li>Provide practical recommendations to management on target markets, service positioning, pricing, promotional offers and the most effective channels for reaching customers.</li><li>Analyse service pricing, client spend and campaign data to assess the impact of pricing and package options on revenue and profitability, and recommend pricing strategies to management.</li><li>Identify opportunities to offer clients complementary solutions, such as combining website development with SEO, branding with social media management, or web platforms with mobile app development.</li><li>Develop and deliver marketing plans and campaigns that attract new clients, strengthen existing relationships and support the agency's growth.</li><li>Develop targeted campaigns that introduce existing clients to additional services relevant to their business needs and growth plans.</li><li>Design, implement, and optimize paid social media advertising campaigns across platforms such as Meta (Facebook &amp; Instagram) and TikTok to generate leads and boost brand engagement.</li><li>Plan, build, and manage end-to-end Google Ads campaigns (including Search, Performance Max, Display, and Remarketing) to maximize conversion rates and campaign return on ad spend.</li><li>Monitor emerging trends in AI-driven search and develop AI SEO strategies to improve clients' visibility across traditional search engines and AI-powered platforms, supporting organic traffic growth, brand awareness and customer acquisition.</li><li>Develop campaign concepts and prepare clear project briefs for designers, developers, copywriters, SEO specialists and social media team members.</li><li>Plan, create and schedule marketing content for AB Agency's website and social media channels in line with the overall marketing strategy.</li><li>Coordinate marketing and advertising activities across search, social media, websites, email and other suitable channels, ensuring campaigns are delivered on time and within budget.</li><li>Use website, SEO, social media and campaign data to understand customer behaviour, measure performance and recommend improvements.</li><li>Track leads, engagement, conversion rates and return on investment, and provide management with regular reports and actionable insights.</li><li>Collaborate with management, clients, internal teams and external suppliers to ensure campaigns are consistent, commercially relevant and aligned with agreed objectives.</li><li>Monitor developments in digital technology, search behaviour and social media to ensure AB Agency's services remain relevant to the evolving needs of Australian SMEs.</li></ol>&nbsp;QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED:<ul><li>A relevant bachelor’s or master’s degree, or an equivalent combination of professional training and substantial experience in marketing or a closely related field.</li><li>At least 3 years of relevant experience in a similar marketing role.</li><li>Demonstrated experience in market research, customer segmentation and the development and implementation of integrated marketing campaigns.</li><li>Strong analytical skills, with the ability to interpret customer, market and campaign data and translate findings into practical marketing recommendations.</li><li>Excellent communication and stakeholder management skills, with the ability to collaborate effectively with management, clients, creative professionals and internal teams.</li></ul>

Advertising, Arts & Media

ABSOLUTION AUSTRALIA PTY LTD ABN 64 639 349 787 (“AB Agency“) is seeking a full-time Marketing Officer

Marketing Officer

Support older people and people living with disability to maintain independence, dignity and choice. We areseeking a compassionate, reliable carer to deliver personal care and daily living assistance in Melbourne.The successful applicant will provide practical, emotional and social support to individuals and families experiencing disability-related challenges, family difficulties and barriers to independent living.The role involves assessing individual and family support needs, developing support plans, coordinating community services and assisting clients to improve their wellbeing, independence and quality of life.Qualifications and experienceAQF Certificate II or III in a relevant field, or at least one year of relevant experience (ANZSCO Skill Level 4).Relevant courses include:• CHC22015 Certificate II in Community Services.• CHC33021 Certificate III in Individual Support — Ageing, Disability, or Ageing and Disability specialisation.• Relevant earlier qualifications, including CHC33015 Certificate III in Individual Support, or equivalent relevantqualifications may also be considered. <h3>Benefits</h3>Full-time employment in a supportive, professional environment. Annual salary of AUD $79,423 plussuperannuation, subject to no less than applicable award minimums, with penalty rates and allowances whererequired. <h3>Task & responsibilities</h3>&nbsp;Assist with bathing, dressing, grooming, toileting, meals, hydration and safe mobility or transfers, followingindividual care plans.• Provide companionship and support appointments, community activities and social participation; assist withcleaning and laundry.• Monitor wellbeing, report changes and concerns, and maintain accurate care and incident records.• Follow infection control, workplace safety and emergency procedures; communicate respectfully with clients,families and the care team. <h3>Qualification & experience</h3><ul><li>Relevant qualifications in Community Services, Social Work, Disability Support, Family Services or a related field are desirable.</li><li>Demonstrated experience in family support, community services, disability services or case coordination.</li><li>Strong communication, interpersonal and problem-solving skills.</li><li>Ability to work sensitively with individuals and families from diverse backgrounds.</li></ul>

Community Services & Development

Interested in joining our Melbourne team?
Visit our website for contact details and application enquiries.
Indisabilityssrc.com.au

Family Support Worker

We are seeking a skilled Intermediate Accountant to join our team.The successful candidate will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with accounting standards. The Intermediate Accountant will work closely with other teams across the group to provide financial analysis and support to the organisation.This role requires strong technical accounting skills and increasing ownership of a client portfolio, spanning compliance, financial reporting, and fund accounting across a portfolio of startup and scaleup clients, as well as investment funds and complex group structures. <h3>Benefits</h3>• Multiple Locations – We love working together in the flesh, with offices in prime locations in Melbourne and Sydney.• Parental leave – We’re committed to supporting growing families. All parents receive 12 weeks of fully paid leave on top of the standard government program.• Extra leave – Enjoy 5 additional days off throughout the year to extend your weekends.• Work from anywhere – Take advantage of our 2-week remote work program.• Bonus and Rights Program – All employees benefit in the upside of the business, we all win together.• Our strength lies in our people – our culture isn’t like the big firms. We operate as an extension to our clients, with a real human-centric approach to every business partner we work with. <h3>Task & responsibilities</h3>Financial Accounting &amp; Operations (FinOps)• Running and reviewing the month-end close including journals, accruals and intercompany transactions• Preparing and reviewing payroll payments, employee entitlements and Single Touch Payroll filings• Preparing and reviewing monthly, quarterly and annual financial statements• Completing balance sheet, bank, loan, credit card and investment reconciliations• Preparing budgets, cashflow forecasts, management reports and board packs, and presenting insights to clients&nbsp;Tax &amp; Compliance• Preparing and lodging BAS, IAS, PAYG, payroll tax and other statutory obligations• Preparing year-end accounts and tax returns, and coordinating the audit process• Liaising with external accountants, tax advisers and auditors• Working with the tax team on tax planning and income tax provision calculations&nbsp;Investment Accounting &amp; Admin• Managing fund accounting requirements including NAV, LP reporting, capital accounts and distributions• Preparing investor reporting (for startups and fund managers) and supporting liquidity management and audit support• Maintaining investment registers and tracking valuations and performance (in Xero or Fund Administration tools)• Advising clients on regulatory obligations and complianceClient Portfolio &amp; Relationship Management• Managing day-to-day client relationships and satisfaction through regular check-ins• Tracking client assignments and ensuring high-quality service delivery• Identifying process improvements and advisory opportunities across your portfolio• Supporting and mentoring junior team members in best practices <h3>Qualification & experience</h3>You’re commercially minded, detail-driven, and enjoy working directly with clients. You take ownership, communicate clearly, and can operate confidently across both compliance and advisory-style work&nbsp;• CA/CPA qualified, or working towards completion• 3–5 years’ accounting experience (ideally in practice), with exposure to BAS/IAS and compliance processes• Strong client relationship management and communication skills• Experience managing your own workload across multiple clients• Experience with startups, scaleups, investment funds, and complex entity structures• Sound knowledge of Australian Accounting Standards (AASB) and IFRS• Strong Excel capability and experience with Xero and supporting apps (Dext, Syft, Xero Practice Manager)• High attention to detail, discretion, and strong professional ethics• Confidence communicating with senior stakeholders, founders, and external advisers

Accounting

We are seeking a skilled Intermediate Accountant to join our team.

Intermediate Accountant

We are seeking an experienced and service-focused ICT Customer Support Officer to join our growing team in Melbourne, Victoria. The successful applicant will provide first-line technical support to users, assist with deployment and maintenance of computer hardware and software, troubleshoot technical issues, and help ensure users have reliable and secure access to the organisation's ICT systems. This is a full-time ongoing position requiring strong technical troubleshooting skills, customer service capability and experience within an ICT support or service desk environment.&nbsp;&nbsp;&nbsp; <h3>Benefits</h3>Annual salary of AUD $79,423 - $83,000.&nbsp;Superannuation contributions on top of your annual salary.&nbsp;Salary based on qualifications and experience. <h3>Task & responsibilities</h3> Provide first-line technical support to users experiencing hardware, software, system and network issues. Diagnose and resolve technical incidents through telephone, email, remote-support and service-desk systems. Respond to user enquiries concerning computer hardware, software, applications and connectivity issues. Install, configure, deploy and maintain Windows and macOS computers and associated peripherals. Assist users with Microsoft 365, Outlook, email, VPN and other business applications. Create, maintain and administer user accounts, permissions and access through Active Directory and relatedidentity-management systems. Support employee onboarding and off boarding from an ICT systems perspective. Configure computers, printers, peripherals and other end-user devices. Troubleshoot local network, internet connectivity, hardware and software problems. Record, prioritise, manage and escalate incidents and service requests using the organisation's ticketing system. Provide remote technical assistance and guidance to users across different business locations. Manage ICT equipment, assets and device-lifecycle records. Assist with system upgrades, device deployments, software installations and ICT migration projects. Prepare and maintain technical procedures, user guides and knowledge-base documentation. Escalate complex technical issues to Level 2 or specialist technical teams where necessary. Provide practical guidance to users to support effective and secure use of ICT systems and equipment. Perform other related ICT customer support duties consistent with the requirements of the position.&nbsp; <h3>Qualification & experience</h3> Minimum Cert IV qualification in Information Technology, Computer Systems, ICT Support or a closely related discipline Equivalent relevant industry experience at least 1 - 2 years. Previous experience in an ICT help desk, service desk, technical support or customer support environment. Demonstrated ability to diagnose and resolve hardware, software and network-related technical issues. Experience supporting Windows operating systems and familiarity with macOS environments. Experience with Microsoft 365, Outlook and related enterprise applications. Knowledge of Active Directory, user accounts, permissions and access management. Experience using ICT ticketing or service-management systems. Experience with computer and peripheral installation, configuration and deployment. Understanding of basic networking, internet connectivity, VPN and related technologies. Strong problem-solving and analytical skills. Strong verbal and written communication skills and the ability to explain technical issues clearly to non-technical&nbsp;&nbsp;&nbsp;&nbsp;

We are seeking an experienced and service-focused ICT Customer Support Officer to join our growing team.

Jobs in Parkville Melbourne

ICT Business Analyst

Engineering Surveyor

Full-Time Marketing Specialist – Melbourne, VIC

Chefs - Hunter Street Hospitality Melbourne (P)

Cook - Hunter Street Hospitality Melbourne (P)

Childcare Early Childhood Teacher

Marketing Officer

Family Support Worker

Intermediate Accountant

ICT CUSTOMER SUPPORT OFFICER

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