You will work across the full systems lifecycle, from understanding business requirements and analysing existing processes through to solution design.

Work directly with clients to turn business challenges into practical SharePoint solutions, from discovery through to delivery.

The ICT Customer Support Officer will be responsible for providing technical support and customer service to our team.

Your duties will include:

Support & maintain client computer systems, servers, networks & business applicationsincluding troubleshooting, deployment, maintenance & security.

To be successful in the role, you will possess the following: Qualifications in IT, cyber security or infrastructure 3-5 years in cyber security or assurance Defence/Government security experience Ability to translate requirements into actions Enterprise infrastructure and security controls Strong written communication and documentation Effective stakeholder engagement skills CISSP, CISM or equivalent (desirable but not essential) CRISC or risk certification (desirable) ISO 27001 Lead Auditor (desirable) ISM, Essential Eight, DISP, IRAP knowledge (highly regarded) Due to the Security Clearance required for this position, applicants must be an Australian Citizen and eligible to obtain and uphold a Baseline Security Clearance through the Australian Department of Defence.

Permanent and Temporary Vacancy We have three (3) positions for immediate filling; one (1) permanent full-time position and two (2) fixed term full-time position until 30 June 2027 with a possibility of extension.

Temporary Vacancy This position is a fixed term full-time opportunity for immediate filling until 30 June 2027 with a possibility of extension.

About the role This role is for someone a few years in who builds the front end and has a view on what should be built - working alongside a fleet of AI agents rather than pretending they don't exist.

Elevate Your Career with Epic IT: Where Innovation Meets OpportunityAt Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence.