As the Customer Service Manager, you will oversee the daily operations of our Kalgoorlie locations, leading a team to deliver exceptional customer service while ensuring efficient business operations. This role combines leadership, customer engagement, staff management, and operational oversight in a fast-paced environment. <h3>Benefits</h3>Attractive salary package&nbsp;Full time, stable position&nbsp;Opportunity to lead and develop a high performing team&nbsp;Supportive team environment&nbsp; <h3>Task & responsibilities</h3>Managing and supervising staff, customer service operations and fleetLeading, training and mentoring customer service staffManage the location finances and prepare operational and performance reports as requiredReview operational performance, analyse sales and financial data and identifying service improvementsCoordinate staff rostering including annual leave and workforce requirementsBuilding and maintaining strong customer relationships&nbsp;Supporting business growth through customer retention and service excellenceMonitoring customer satisfaction and resolving complex customer issues&nbsp; <h3>Qualification & experience</h3>Relevant AQF Associate Degree, Advanced Diploma or Diploma or 3 years relevant experience may substate for the formal qualification&nbsp;The right person for this role will have the following key skills and qualities:Strong customer service and conflict resolution skills&nbsp;Excellent communication, organisational and time management skills&nbsp;Demonstrated experience leading and developing teams&nbsp;

Call Centre & Customer Service

Annual

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Lead a busy vehicle rental operation in Kalgoorlie, managing staff, fleet, customers and business growth.

Customer Service Manager

Full time

Turn conversations into impact.
Are you a confident person who knows how to build rapport, handle objections and close a conversation?
Do you enjoy the challenge of turning a “no” into a “maybe” - and a “maybe” into a “yes”?
We’re looking for an experienced Outbound Sales Consultant to join our team and help some of Australia’s leading charities reconnect with people who have supported them in the past.
This isn't cold calling.
You'll be speaking with people who have previously chosen to support a charity, and your job is to understand what changed, reconnect them with the cause they once cared about, and confidently invite them to get involved again.
What you'll be doing
<ul>
<li>Make outbound calls to previous charity supporters and donors.</li>
<li>Build genuine rapport quickly and create meaningful conversations.</li>
<li>Understand why a supporter stopped giving and identify opportunities to re-engage them.</li>
<li>Clearly communicate the impact their support can make.</li>
<li>Use strong sales and influencing skills to overcome objections and hesitation.</li>
<li>Ask the right questions, listen carefully and tailor your approach to each conversation.</li>
<li>Confidently ask for the sale and successfully reactivate supporters.</li>
<li>Work towards individual and team sales targets.</li>
<li>Accurately record supporter information and outcomes in our systems.</li>
<li>Represent well-known charities professionally and passionately.</li>
<li>Contribute to a positive, competitive and high-performing team environment.</li>
</ul>
We're looking for someone who...
Has genuine sales experience.
You don't need to have worked in fundraising before, but you should be comfortable selling, influencing and asking for a commitment.
You'll ideally have experience in one or more of the following areas:
<ul>
<li>Outbound sales or telemarketing</li>
<li>Business development</li>
<li>Direct sales</li>
<li>Account management</li>
<li>Recruitment or recruitment sales</li>
<li>Real estate</li>
<li>Insurance</li>
<li>Membership sales</li>
<li>Retail sales</li>
<li>Hospitality sales</li>
<li>Fundraising</li>
</ul>
Most importantly, you're someone who:
<ul>
<li>Is confident speaking to people over the phone.</li>
<li>Isn't afraid of rejection or hearing “no”.</li>
<li>Can handle objections without becoming pushy or discouraged.</li>
<li>Knows how to build rapport quickly.</li>
<li>Can confidently ask for the sale.</li>
<li>Is motivated by targets and enjoys seeing measurable results.</li>
<li>Is naturally persuasive but genuinely cares about the person they're speaking to.</li>
<li>Can have a conversation rather than simply read from a script.</li>
<li>Is resilient, positive and competitive.</li>
<li>Takes pride in their communication and professionalism.</li>
</ul>
Why this role is different
You're not selling something people don't want.
You're reconnecting people with causes they have already chosen to support.
Every conversation starts with an existing connection - your job is to find out what's changed, remind them why they cared in the first place, and give them a reason to come back.
It's sales with a purpose.
What you'll get
<ul>
<li>$35–$36 per hour + super</li>
<li>Uncapped performance-based incentives</li>
<li>Full training and ongoing sales coaching</li>
<li>A supportive, energetic and competitive team environment</li>
<li>Clear performance targets and progression opportunities</li>
<li>Meaningful work supporting some of Australia's leading charities</li>
<li>Modern Osborne Park office + work from home opportunities available</li>
<li>Opportunity to develop your sales and communication skills</li>
<li>Regular team recognition and incentives</li>
</ul>
Ready to make your sales skills mean something?
If you're an experienced salesperson looking for a role where your ability to influence, connect and close can directly contribute to causes that matter, we'd love to hear from you.
Apply now.

Outbound Sales Consultant - Charity Reactivations

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Call Centre and Customer Service jobs in Hamilton Hill Perth Wa

Customer Service Manager

Outbound Sales Consultant - Charity Reactivations

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