POSITION TITLE: &nbsp;Field Services EngineerFull/Part Time: Full TimeLocation: AutraliaTravel: Requires ability to travel throughout AustraliaPOSITION OVERVIEW───────────────────────────────────────────────────────────────────────────────Command Alkon seeks an experienced Field Services Engineer to provide&nbsp;engineering-level technical support and implementation services for advanced&nbsp;automation and control systems deployed across concrete production facilities&nbsp;in the APAC region. This role combines technical problem-solving, system&nbsp;configuration, client engagement, and cross-functional collaboration to ensure&nbsp;reliable plant operations and customer success.The successful candidate will diagnose and resolve complex system faults,&nbsp;configure hardware and software environments, coordinate system integrations&nbsp;across multiple platforms, and support operational deployments across a&nbsp;geographically distributed client base.───────────────────────────────────────────────────────────────────────────────KEY RESPONSIBILITIES───────────────────────────────────────────────────────────────────────────────TECHNICAL SUPPORT &amp; TROUBLESHOOTING• Provide engineering-level technical support for concrete plant automation&nbsp;&nbsp;systems used by materials producers across the APAC region• Diagnose and resolve complex software, hardware, and communication faults&nbsp;&nbsp;affecting operational environments• Perform root cause analysis using system logs, database queries, and&nbsp;&nbsp;operational diagnostics• Maintain detailed technical documentation of incidents, resolutions, and&nbsp;&nbsp;system configurationsSYSTEM CONFIGURATION &amp; OPTIMIZATION• Configure, implement, and optimize software and hardware environments to&nbsp;&nbsp;support reliable plant operations• Minimize disruption during system maintenance, updates, and deployments• Support system integrations across CRM (Salesforce), dispatch, and reporting&nbsp;&nbsp;platforms• Ensure alignment between operational and business process systemsOPERATIONAL SUPPORT &amp; DEPLOYMENT• Support system deployments, upgrades, and onboarding activities• Collaborate with operations teams and client engineers to diagnose issues&nbsp;&nbsp;affecting production• Coordinate implementation of hardware and software solutions across client&nbsp;&nbsp;sites• Support continuity during operational transitions and system changesCLIENT &amp; STAKEHOLDER MANAGEMENT• Work directly with operations teams, engineers, and client stakeholders to&nbsp;&nbsp;address issues impacting production and system performance• Provide timely, professional communication on system status, diagnostics, and&nbsp;&nbsp;resolution progress• Identify and escalate business-critical issues requiring priority attention• Contribute to post-incident reviews and continuous improvement initiativesCROSS-FUNCTIONAL COLLABORATION• Collaborate with global teams across multiple time zones to maintain&nbsp;&nbsp;consistent service delivery• Coordinate with internal engineering teams on system design and optimization• Support knowledge transfer and team training on system configurations───────────────────────────────────────────────────────────────────────────────REQUIRED QUALIFICATIONS &amp; EXPERIENCE───────────────────────────────────────────────────────────────────────────────EDUCATION &amp; CERTIFICATIONS• Bachelor's degree in Civil Engineering, Computer Science, Information&nbsp;&nbsp;Technology, or related technical discipline• Technical certifications in industrial automation, systems administration, or&nbsp;&nbsp;construction technology (preferred)• BIM/Building Information Modeling experience or certification (preferred)PROFESSIONAL EXPERIENCE• Minimum 3+ years of professional experience in technical support, systems&nbsp;&nbsp;engineering, or field services roles• Demonstrated experience in industrial systems, plant operations, or&nbsp;&nbsp;construction technology environments• Proven ability to diagnose and resolve complex technical problems in&nbsp;&nbsp;operational settings• Experience supporting system integrations or managing multiple interconnected&nbsp;&nbsp;software/hardware platforms• Experience with CRM systems (Salesforce), ERP systems, or business software&nbsp;&nbsp;integrations (preferred)TECHNICAL COMPETENCIES• Strong understanding of system architecture, hardware-software integration,&nbsp;&nbsp;and operational system design• Proficiency in system diagnostics, log analysis, and technical troubleshooting• Experience with database querying or system monitoring tools• Understanding of network communications, data integration, and system&nbsp;&nbsp;interfaces• Familiarity with construction industry systems, processes, or terminology&nbsp;&nbsp;(preferred)PROFESSIONAL SKILLS• Excellent problem-solving ability and technical reasoning• Strong written and verbal communication skills• Ability to explain complex technical concepts clearly to non-technical&nbsp;&nbsp;stakeholders• Project coordination and multi-tasking in fast-paced environments• Ability to work independently and collaborate effectively with distributed&nbsp;&nbsp;teams across time zones• Customer-focused mindset with strong stakeholder management ability• Attention to detail and commitment to documentation and knowledge transfer───────────────────────────────────────────────────────────────────────────────ANZSCO CODE JUSTIFICATION (2612 - Systems Administrator)───────────────────────────────────────────────────────────────────────────────This position aligns with ANZSCO 2612 (Systems Administrator) as the candidate:• Installs, configures, and optimizes hardware and software systems• Maintains system availability, performance, and security• Performs system monitoring, diagnostic analysis, and troubleshooting• Manages system integrations and ensures data flow across platforms• Maintains technical documentation and system configurations• Provides technical support to end users (internal teams and clients)• Works within operational environments requiring 24/7 reliabilityThe role combines construction domain knowledge with systems engineering&nbsp;expertise, aligning candidate's civil engineering background with&nbsp;industrial/operational systems management responsibilities.───────────────────────────────────────────────────────────────────────────────WORKING CONDITIONS───────────────────────────────────────────────────────────────────────────────• Hybrid arrangement: Adelaide office + remote collaboration with APAC teams• May require occasional travel to client sites for system implementation,&nbsp;&nbsp;training, or on-site troubleshooting• Ability to work across multiple time zones (APAC coverage)• May include after-hours support for critical operational issues• Exposure to industrial/plant environments during site visits───────────────────────────────────────────────────────────────────────────────SALARY &amp; BENEFITS───────────────────────────────────────────────────────────────────────────────To be determined based on experience and qualifications.Benefits include: superannuation, health insurance, professional development&nbsp;support, and paid time off in accordance with Australian employment standards.═══════════════════════════════════════════════════════════════════════════════

Engineering

Annual

Do you have a Bachelor's degree in Civil Engineering, Computer Science, Information Technology, or related technical discipline?

Do you have at least 3 years of professional experience in technical support, systems engineering, or field service roles?

Do you have Demonstrated experience in industrial systems, plant operations, or construction technology environments?

Do you have proven ability to diagnose and resolve complex technical problems in operational settings?

Do you have experience supporting system integrations or managing multiple interconnected software/hardware platforms?

Do you have experience with CRM systems (Salesforce), ERP systems, or business software integrations?

Do you have experience with database querying or system monitoring tools?

Do you have an understanding of network communications, data integration, and system interfaces?

Do you have proficiency in system diagnostics, log analysis, and technical troubleshooting?

Do you have a strong understanding of system architecture, hardware-software integration, and operational system design?

Are you willing to travel to customer sites throughout Australia?

Are you willing to work across multiple time zones including after-hours support for critical operations issues?

Command Alkon seeks an experienced Field Services Engineer to provide  engineering-level technical support and implementation services.

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Field Service Engineer

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