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Retention Specialist jobs in Australia

Retention specialists work to reduce customer churn and build loyalty through targeted offers and problem resolution. Roles are common within telecommunications, subscription services and financial services companies.

Searched Jobs

Marketing Specialist

AVS Solar Pty Ltd

Marketing & Communications / Direct Marketing & CRM

Job summary

The Marketing Specialist will be responsible for researching market opportunities and develop, coordinate and implement marketing strategies.

Perth, 6000, Western Australia

Full time

$90,000 - $95,000 Annual

Marketing Specialist

Riverina Associates Pty Ltd

Marketing & Communications / Market Research & Analysis

Job summary

Drive business growth by developing data-driven marketing strategies, strengthening brand visibility, attracting new customers and improving customer.

Epping, 3076, Melbourne, Victoria

Full time

$80,000 - $100,000 Annual

Marketing Specialist

VETA Education & Migration

Marketing & Communications / Marketing Communications

Job summary

Veta Education and Migration is seeking an experienced and commercially focused Marketing Specialist to join our team in Sydney on a full-time basis.

Sydney, 2000, New South Wales

Full time

$75,000 - $85,000 Annual

Procurement Specialist

Cox Purtell

Banking & Financial Services

Job summary

Procurement Specialist6 Month Temp ContractMelbourne - Inner City LocationASAP Start - Hybrid Workin

Cremorne, 3121, Melbourne, Victoria

Casual

$65 - $75 Hourly

Marketing Specialist

Floractive Pty Ltd

Marketing & Communications / Brand Management

Job summary

Shape the marketing strategy for Australia's Nanoplasty pioneers as Marketing Specialist at Floractive.

Moorebank, 2170, Sydney, New South Wales

Full time

$78,000 - $88,000 Annual

MARKETING SPECIALIST

Marriott Education Group Pty Ltd

Marketing & Communications / Management

Job summary

Competitive salary, superannuation, ongoing full-time role, and excellent professional growth opportunities.

Melbourne, 3000, Victoria

Full time

$80,000 - $85,000 Annual

Multimedia Specialist

Migration Law Firm

Information & Communication Technology / Developers/Programmers

Job summary

We are seeking qualified and motivated candidate to become part of our expanding team in the role of Multimedia Specialist.

Sydney, 2000, New South Wales

Full time

$80,000 - $85,000 Annual

Marketing Specialist

First One Education

Marketing & Communications / Other

Job summary

We’re seeking a talented, full-time marketing specialists to join and grow with our expanding operations.

Sydney, 2000, New South Wales

Full time

$80,000 - $85,000 Annual

Marketing Specialist

IONA Global Pty Ltd

Marketing & Communications / Marketing Communications

Job summary

Drive innovative marketing campaigns, grow our brand and uncover new opportunities with a growing Australian fleet signage business.

Canning Vale, 6155, Perth, Western Australia

Full time

$80,000 - $82,000 Annual

IT Specialist

Cox Purtell

Information & Communication Technology / Help Desk & IT Support

Job summary

IT Support role with a nationally recognised automotive retail network, Macquarie Park. Low travel, daily variety: helpdesk, hardware, networks.

Macquarie Park, 2113, Sydney, New South Wales

Full time

$95,000 - $105,000 Annual

Frequently Asked Questions

A retention specialist works to reduce customer churn by resolving concerns and presenting tailored offers to encourage customers to stay. The role often involves handling cancellation requests and negotiating suitable alternatives. This mix of practical and people-facing work is part of what keeps retention specialist varied.

Formal qualifications are not always required for retention specialist jobs, though strong negotiation and customer service skills matter most. Prior contact centre or sales experience is often valued. Building this foundation early makes it easier to move confidently into retention specialist roles as opportunities arise.

A retention specialist focuses specifically on preventing customer churn through negotiation and tailored offers, while a general customer service representative handles a broader range of enquiries and support requests. Understanding this distinction helps candidates target the right retention specialist opportunities from the outset.

Yes, most retention specialist jobs involve performance targets related to retention rates, requiring resilience and strong negotiation skills to manage difficult conversations with customers considering leaving. Employers usually outline these specifics in the job ad itself, so it pays to read the full listing closely.

Retention specialists can progress into senior retention specialist, team leader or customer experience manager roles. Some move into broader sales or customer insights positions within the organisation. With the right experience, this progression can open doors well beyond a first role in retention specialist.