Retention Specialist jobs in Australia
Retention specialists work to reduce customer churn and build loyalty through targeted offers and problem resolution. Roles are common within telecommunications, subscription services and financial services companies.
Searched Jobs
Marketing Specialist
Advertising, Arts & Media / Media Strategy, Planning & Buying
Job summary
Looking for a thoughtful, curious and articulate creative communicator to join the S1T2 studio working across marketing, strategy & experience design
Marketing Specialist
Marketing & Communications / Brand Management
Job summary
Shape the marketing strategy for Australia's Nanoplasty pioneers as Marketing Specialist at Floractive.
MARKETING SPECIALIST
Marketing & Communications / Management
Job summary
Competitive salary, superannuation, ongoing full-time role, and excellent professional growth opportunities.
MULTIMEDIA SPECIALIST
Information & Communication Technology / Business/Systems Analysts
Job summary
Multimedia Specialist creates videos, photos, graphics, and other digital content to promote the organisation and engage its audience.
Marketing specialist
Marketing & Communications / Digital & Search Marketing
Job summary
Join YESDRIVE Car Rentals in Mascot as a Marketing Specialist to drive innovative marketing campaigns, strengthen brand and contribute to growth.
Marketing Specialist
Manufacturing, Transport & Logistics / Other
Job summary
For immediate hire
Marketing Specialist
Marketing & Communications / Marketing Communications
Job summary
Drive innovative marketing campaigns, grow our brand and uncover new opportunities with a growing Australian fleet signage business.
IT Specialist
Information & Communication Technology / Help Desk & IT Support
Job summary
IT Support role with a nationally recognised automotive retail network, Macquarie Park. Low travel, daily variety: helpdesk, hardware, networks.
Multimedia Specialist
Information & Communication Technology / Other
Job summary
Work with us and turn your creative ideas into impactful digital experiences that connect, engage and inspire!
PROCUREMENT SPECIALIST
Manufacturing, Transport & Logistics / Warehousing, Storage & Distribution
Job summary
OFL Logistics is seeking an experienced Procurement Specialist to join our team in Yennora, NSW.
Frequently Asked Questions
A retention specialist works to reduce customer churn by resolving concerns and presenting tailored offers to encourage customers to stay. The role often involves handling cancellation requests and negotiating suitable alternatives. This mix of practical and people-facing work is part of what keeps retention specialist varied.
Formal qualifications are not always required for retention specialist jobs, though strong negotiation and customer service skills matter most. Prior contact centre or sales experience is often valued. Building this foundation early makes it easier to move confidently into retention specialist roles as opportunities arise.
A retention specialist focuses specifically on preventing customer churn through negotiation and tailored offers, while a general customer service representative handles a broader range of enquiries and support requests. Understanding this distinction helps candidates target the right retention specialist opportunities from the outset.
Yes, most retention specialist jobs involve performance targets related to retention rates, requiring resilience and strong negotiation skills to manage difficult conversations with customers considering leaving. Employers usually outline these specifics in the job ad itself, so it pays to read the full listing closely.
Retention specialists can progress into senior retention specialist, team leader or customer experience manager roles. Some move into broader sales or customer insights positions within the organisation. With the right experience, this progression can open doors well beyond a first role in retention specialist.


