Incident Manager(s) Wealth & Capital MarketsAustralian Unity - MelbourneEstablished in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

Lead incident & problem management and service transition for a premium enterprise client Drive quality, continuous improvement, and service excellence 6-month fixed term with possible extension Join a high-performing Managed Services team supporting a premium client environment.

Join Australian Red Cross in this high-impact role shaping our emergency response and coordination across all states and territories to support Australians in time of crisis Full time, ongoing roleFlexible location + hybrid workingGenerous salary packaging available About Red Cross Australian Red Cross is part of the world’s largest humanitarian movement.

Job Description Do RESPONSIBILITIES •    Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs  •    Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved •    Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. •    Coordinating with the respective SMEs for speedy resolution of the Major Incident •    Ensuring the Major incident is resolved within the SLAs agreed with the Customer •    Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. •    Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. •    Ensuring that all the resolution procedures are updated in the knowledge database / Work log •    Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. •    Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) •    Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents •    Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. •    Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ͏ KEY SKILLS AND COMPETENCIES •    8-10 years exp in driving the service operations.  •    Min 8 year of experience in managing the IM and MIM processes •    Preferably ITIL Expert, or Min two ITIL Intermediate certified professional •    Strong analytical, communication, presentation and reporting skills •    Good leadership, people management and operational skills •    Should have exposure to ITIL practices. •    Good written & verbal communication skills •    Experience in helpdesk environment •    Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere •    Ability to work in shift and flexible schedule  •    Ability to motivate staff  •    Excellent team skills with ability to listen and contribute to discussions and meetings •    Building & Maintaining Relationships  •    End to end ownership for customer satisfaction through levels of support •    Planning and organization & working well with Virtual Team  •    Virtual Team Management Skills •    Relationship Management for services and vendors interface ͏ ͏ ͏

About the role:  The Manager, System Response and Optimisation will lead a team to deliver critical system level programs across emergency care, such as the Virtual Emergency Department's program and expansion, and leading the response to new and emerging risks and issues that impact access to ambulance services, including the development of enabling improvements and reforms.  Demonstrating relevant experience and expertise in health systems, government processes, stakeholder consultation, policy design, and program implementation, this role will provide the opportunity to engage with a wide range of stakeholders and impart enduring reform in the healthcare sector.

About the Department The department provides a wide range of learning and development support and services.

The purpose of the Professional Practice Leader, Incident Support (Senior Service Delivery Advisor) is to ensure that the Incident Management and Support Unit provides high-quality advice and support to key stakeholders following incidents that impact, or risk impacting on the health and wellbeing of students or on the continuity of school operations.

About Us Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable.

Job description Full time, ongoing role Flexible location + hybrid working Generous salary packaging available About Red Cross Australian Red Cross is part of the world’s largest humanitarian movement.

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves thatthey can be.