A Technical Support Analyst is a full-time, graduate/entry level position that introduces a new employee to the Ignition ecosystem as well as develop soft skills and customer service

About Us

Who are we?

Inductive Automation Australia provides sales, technical support and training for Ignition Software. This is an office-based position, located in the Fortitude Valley, close to public transport. We have a fantastic team that values collaboration, commitment and integrity, and we are looking for passionate people who are eager to learn and be part of a growing company.

Why Choose Inductive Automation?

Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.

We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity and flexibility are ingrained into our work culture.

About you

We are seeking a passionate and curious problem solver with a strong sense of professionalism. The ideal candidate will thrive in a collaborative environment and possess a keen desire to create positive change when supporting our clients.

Core duties and responsibilities

• Supporting ticket triaging: collecting information from customers in order to craft effective technical support tickets that can be efficiently handled by Support Engineers; learning to identify, at a high level, different categories of issues and how to prioritize them

• Communicating technical issues effectively both internally and externally to customers

• Applying knowledge of various technologies including SQL databases, Python, networking, Windows, and Linux

• Learning to use virtualization technologies such as docker, AWS and VMWare to simulate complex architectures

• Learning Ignitions core modules including, licensing, tags, data acquisition, alarming, databases, reporting, security, OPC-UA, GAN, Redundancy, and more.

• Participating in and leading peer-to-peer trainings

• Applying knowledge and utilizing resources available to help with identification and tracking of customer issues (i.e. Support Channel, User Manual, Inductive Automation Forums, Management)

• Taking Ignition classes, passing the Core and Gold certification test, and completing the Phoenix Training Program

• Being involved with Support tickets which may include additional research, troubleshooting, or replicating in later stages of the program

Requirements

• Bachelor’s degree in computer science, software engineering, or similar experience

• Familiarity with Windows, Linux (Ubuntu) and OSX Platforms

• Familiarity with programming concepts (Java, Python, similar)

• Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar)

• General networking experience (routers, switches, subnets, vlan, etc)

• A broad technical curiosity and proven technical understanding

• Excellent communication & interpersonal skills