The Y Queensland stand together with all people regardless of age, gender, ethnicity or belief

The Children's Services Systems & Administration Manager is a key leadership role responsible for ensuring the efficient, compliant, and high-quality operation of systems, administration, and financial processes across YMCA Brisbane's Children's Services portfolio.

Leading a multidisciplinary team, this role sits at the intersection of systems, data, finance, and operations - driving continuous improvement, supporting service delivery, and enabling informed decision-making through reliable systems and insights.

You will play a pivotal role in optimising business systems, leading projects, improving data capabilities, and strengthening operational performance across a large, multi-site service environment.

What the Role Entails:

• Systems & Technology Leadership: Ownership of core business systems, ensuring they are effective, integrated, and continuously improved to meet operational needs.
• Project Delivery: Leading end-to-end implementation of system upgrades and new technologies, ensuring delivery on time, on budget, and aligned to strategy.
• Operational Excellence: Ensuring administrative processes, workflows, and support functions are efficient, scalable, and consistently delivered to a high standard.
• Financial Governance & Compliance: Oversight of childcare financial operations, ensuring compliance with Child Care Subsidy (CCS) and relevant legislation, and accuracy across billing, reporting, and reconciliations.
• Data & Insights: Providing timely, accurate reporting and analytics to support decision-making, identify trends, and drive continuous improvement.
• Team Leadership: Leading, developing, and supporting a team across systems, administration, and accounts to deliver strong performance and engagement.
• Stakeholder Engagement: Partnering with internal leaders, service teams, and external providers to ensure systems and processes support service delivery outcomes.
• Risk, Compliance & Security: Ensuring strong data governance, privacy, and compliance frameworks are in place and maintained.

The Ideal Candidate:

You are a strategic and hands-on leader who thrives in a complex, fast-paced environment and enjoys improving systems, processes, and team performance.

You Bring:

• Proven experience in systems, operations, or administration leadership roles
• Strong capability in project management and delivering system improvements
• Experience overseeing or working closely with financial processes and compliance frameworks
• Demonstrated ability to lead, motivate, and develop multidisciplinary teams
• Confidence working with data, reporting, and analytics to inform decisions
• High attention to detail with a strong focus on accuracy and compliance
• Excellent communication and stakeholder engagement skills

You are:

• Solutions-focused and proactive
• Highly organised with strong prioritisation skills
• A collaborative leader who builds positive team cultures
• Comfortable balancing strategic thinking with operational delivery

Highly desirable:

• Experience in Children's Services, OSHC, Early Learning or Not-for-Profit sectors
• Knowledge of Child Care Subsidy (CCS), Family Assistance Law, or regulatory frameworks
• Background in accounts (debtors/creditors) or financial operations

What We Can Offer:

• Purpose-driven work - Make a real impact supporting children, families, and communities across South East Queensland
• Leadership opportunity - Shape systems, processes, and team performance at scale
• Values-led culture - Join an organisation guided by honesty, respect, caring, and responsibility
• Career development - Ongoing training, leadership support, and growth opportunities
• Collaborative environment - Work with passionate teams committed to quality outcomes
• Stability & scale - Be part of a well-established organisation with a strong community presence

Apply Now!

Hit the apply button below now to start your journey with us!

Help us shape a brighter future — one child, one community at a time.

At the Y, we are committed to empowering all children and young people to feel safe and be safe at the Y. As such, we ensure that all candidates are appropriately screened.