About HIMAA 

The Health Information Management Association of Australia (HIMAA) is the peak national body for health information management professionals. We empower health information professionals to thrive in their career and life-long learning including through our Registered Training Organisation education services.  We advocate as the trusted and authoritative voice on health information management.  We deepen and broaden the health information management community for meaningful connection. We empower, advocate and support health information management professionals to contribute to better healthcare through management and use of information.

 As a fully remote organisation, we foster a culture of respect, empowerment, and purpose-driven leadership. As a fully remote organisation, we embrace innovation and collaboration to create a dynamic and inclusive work environment. Every team member’s contributions matter. Our commitment to excellence ensures we drive meaningful progress in health information management education and practice, equipping our members and students to shape the future of healthcare.

About the Role

To provide timely, accurate and professional frontline support to prospective and current students, ensuring student administration processes, communications and records are managed in accordance with HIMAA policies and procedures and the Standards for Registered Training Organisations (RTOs) 2025.

Key Responsibilities

Student Support and Administration

1. Manage student enrolments and progression activities in line with organisational processes, including

• Processing enrolments, withdrawals, deferrals, extensions, and course transfers

• Reviewing and approving ID submissions and qualification documentation

• Identifying and resolving USI mismatches, including communicating required actions to students

1. Monitor and support student engagement and academic progress by:

• Identifying students who may require academic or personal support and escalating to the Manager

• Managing Study Support Session bookings via Microsoft Teams

• Tracking students approaching or reaching course completion deadlines and communicating proactively

• Coordinating exam workshop participation, including:

- Uploading students to sessions

- Ensuring accurate communication is provided

- Reporting exam candidates to the external invigilator team

- Issuing certificates upon completion following academic approval

1. Complaints Handling

• Manage and resolve student complaints in accordance with organisational policies and procedures

• Ensure all complaints are handled professionally, fairly, and in a timely manner

1. Provide timely, accurate and professional communication via email and phone with prospective students, existing students and stakeholder enquiries, including managing multiple email inbox enquiries. 

2. Maintain impeccable data and records pertaining to prospective students, existing students and stakeholder enquiries.   

3. Identify recurring information gaps or misunderstandings to inform quality improvement objectives. 

4. Coordinate student submissions for HIMAA Matters.

Finance Administration

1.    Provide students with information on financial terms and conditions.

2.    Activate fee subscription for new enrolments.

3.    Issue invoices associated with extensions, deferral and exam bookings.

4.    Manage age receivables and follow up non-payments.    

Key Selection Criteria

You will be assessed on your ability to meet the following key selection criteria and within the context of the ‘Key Responsibilities’ described above.

 Qualifications

• A Certificate IV in VET or higher education in education support, training and assessment (TAE), or business administration is strongly encouraged.

  Experience and Skills

• Experience in the Australian VET sector, including RTO compliance, LMS use, and student support across the student lifecycle

• Familiarity with aXcelerate or similar learning management systems

• Strong front-line customer service and student support experience

• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint)

• High attention to detail with a focus on policy and compliance adherence

Organisational and Problem-Solving Skills

• Excellent prioritisation, time management, and organisational skills.

• Ability to adapt and reprioritise effectively in a dynamic environment.

• Ability to demonstrate initiative and take a positive and collaborative approach to resolving issues.

Communication and Interpersonal Skills

• Demonstrated ability to communicate clearly and professionally in both written and verbal forms.

• Demonstrated ability to work across organisational boundaries to deliver high-quality service, resolve issues and achieve positive outcomes.

• Ability to build and maintain effective professional relationships while working autonomously in a remote environment.

 Professional Attributes

• Demonstrated ability to manage workflows proactively and take ownership of tasks, ensuring accuracy, compliance and timely completion.

• Excellent customer service skills, supported by strong attention to detail.

• High levels of professionalism, judgement, sensitivity, and self-awareness.

• Ability to maintain confidentiality and protect sensitive information

Candidate Requirements

• Successful passing of criminal record check prior to appointment.

• Access to reliable internet and suitable home-based office environment.

• Availability to travel if required of the role, for example to attend an annual all team in person meeting/workshop.

Why Join HIMAA?

• Be part of a respected organisation advancing health information management and education

• Enjoy a flexible, remote-friendly environment with a supportive team culture

• Make a meaningful impact by contributing to education in the health sector

Apply Now
Ready to bring together your technical expertise, compliance knowledge, and passion for supporting students? Join HIMAA and play a key role in delivering high-quality education services that make a real impact in the healthcare sector.

For a confidential discussion or to request the position description, contact the HR Manager at hr•@himaa.org.au （cc exe••••••••@himaa.org.au).

To apply, please submit:

• A cover letter （maximum 2 pages） outlining your suitability for the role

• Your current CV or resume

• Apply now to join a supportive and innovative team that values your expertise. Applications close Friday, 15 June 2026.

Please note:

Applications will be reviewed as they are received, and interviews may be conducted prior to the closing date

• Only shortlisted candidates will be contacted

We encourage applications from people of diverse backgrounds and experiences.