About Australasian Academy of Higher Education:

Australasian Academy of Higher Education (AAHE) is a new entrant to higher education which aims to prepare a new generation of learners for the new generation of technological careers. When we begin admitting students in 2024/25, we will prioritise the quality of our learning and teaching above all things. In keeping with our focus on technology, we will deploy educational technologies to enable our students to learn anywhere anytime and to participate in class remotely if they so desire. Through the use of technology we will pilot new forms of course design and delivery, such as by building units in collaboration with leading scholars around the world and involving those scholars in the delivery of our courses. We will closely monitor developments in industry and continually update our courses to ensure our students are prepared for the careers of the future. Beginning with cybersecurity, AAHE will target the worldwide skills shortage in technology-related disciplines. In the years to come, we will add further technology professions in demand to our suite of offerings, we will position those programs at different levels of the Australian Qualifications Framework and we will experiment with short courses outside of Australia's regulatory framework altogether. In this way, we intend to be known as an innovator and a provider of choice for students from diverse academic backgrounds.

Why your role matters:

The Student Support and Administration Officer reports to the Registrar and is responsible for providing students with academic support during the course of their study. The Student Support Services Unit provides students with integrated academic, health and wellbeing support services, including referral to outside agencies where appropriate.

This position also works closely with teaching staff to embed academic skills support within units and courses. The role supports both on-campus and blended learning students and aims to offer services and resources that are aligned with the AAHE strategic objectives and that are tailored to meet the particular needs of students

• Employment Status: Full-Time

• Reporting to: Registrar

• Location: Brisbane

What you'll do:

Principal Responsibilities

Assist students with:

• assignment planning and structure

• academic writing, referencing and online resources

• general study skills (e.g. time management, reading strategies and note-taking)

• advice and assistance with academic integrity

• negotiating and documenting a Learning Plan

• improving numeracy skills

• preparing for assessment tasks

• finding, evaluating and organising information

• searching for and identifying the best information sources for assessments

• understanding referencing requirements

• navigating and mastering referencing tools such as EndNote

• understanding Academic Integrity and how to maintain it

• understanding how to avoid academic misconduct and plagiarism

• effectively referencing and citing to avoid plagiarism

• understanding plagiarism tools such as Turnitin.

Continuous Improvement

• Identify opportunities for improving academic and administration support services and processes to enhance student outcomes.

• Implement initiatives aimed at improving the student experience and streamlining services.

About You:

Applicants must have valid Australian work rights including Australian citizenship, permanent residency, or valid work visa.

Essential:

• Tertiary qualifications in a relevant discipline - bachelor's degree level qualification at minimum

• Experience working with tertiary students

• Demonstrated experience in the provision of learning support

• Minimum 2 years of experience in providing student learning support in higher education settings.

• Excellent verbal and written communication skills including the capacity to effectively use email and social media sites

• High-level of interpersonal skill

• Ability to work effectively as part of a team and to work autonomously with limited supervision to deadlines

• Respect for people from diverse social and cultural backgrounds

• Understanding of, and commitment to WHS and equal opportunity principles and practices

Desirable:

• Familiarity with regulations governing international student visas

• Experience in a similar role in tertiary education

• Qualifications in counselling

• Understanding of Higher Education Threshold Standards regulatory environment

• Understanding of the Education Services for Overseas Students Act 2000 (Cth)

• Understanding of the National Code 2018.

Personal Attributes:

• Empathy and understanding of the issues surrounding the transition to higher education

• Respect for people from diverse backgrounds and all walks of life

• Expertise in time management and prioritising and delegating tasks

• Integrity

• Self-starter, able to think creatively and produce results.

• Reliability and punctuality

• Problem-solving and decision-making aptitude

Seminar:

Applicants invited for interview may be expected to present a seminar in conjunction with the selection interview process.

Qualification Verification:

An appointment to this position is subject to the verification of the highest academic qualification from the conferring institution.

Apply Now:

AAHE is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value diversity in all its forms and welcome applications from all individuals, regardless of gender identity, ethnicity, sexual orientation, disability, or age. We particularly encourage applications from Aboriginal and Torres Strait Islander people.

All employees must hold and maintain a valid Working with Children Check (WWCC) for the duration of their employment.

Preferred candidates will be required to complete pre-employment screening and probity checks, which will include reference checks and declarations relating to any relevant findings from workplace investigations or disciplinary action.

All staff are bound by AAHE's Code of Conduct.

If you meet the above criteria, you have a great opportunity to join AAHE. Please provide your application with a cover letter and resume addressed to our People and Culture Manager at c.d••••••@aahe.edu.au. If you have any queries regarding the position or application process, please contact our P&C Manager. Recruitment period will close on the 26th June 2026. AAHE reserves the right to withdraw or amend an advertised position at any stage of the recruitment process.