Store Manager responsible for the independent operation of the Shell brand service station

Are you a dynamic leader with a passion for retail management? Join our client at LAXVEN PTY LTD(T/A as Shell freeman Waterhole) , an Australian company and successful Shell Brand Fuel retailer. In this role, you will be responsible for overseeing the day-to-day operations of our retail store, managing staff, ensuring customer satisfaction, and driving sales. If you have a proven track record in retail management and are looking for a new challenge, we want to hear from you!

The business is currently under management, and you will be responsible for managing the store. The director owns multiple sites and is looking for someone who can independently handle the management of this location.

Benefits

• Competitive salary
• Opportunity for career growth
• Employee discounts
• Positive and inclusive work environment

Tasks & responsibilities

• Leading and motivating a team to ensure customer satisfaction, quality products, and efficient operations at the fuel station
•  Controlling day-to-day costs to improve profitability and setting fuel prices in line with market trends and competitor pricing.
•  Managing the inventory of fuel, lubricants, and other products; reconciling fuel stock in underground tanks; and ordering fuel as required.
•  Monitoring daily sales performance and adjusting staffing levels accordingly. 
• Overseeing inventory and ordering of grocery items, drinks, and snacks to ensure the store is consistently well stocked.
•  Training new hires in proper food handling, customer service protocols, and cash register operations.
•  Handling customer complaints professionally, resolving issues promptly and efficiently.
•  Developing and implementing marketing strategies to increase store traffic and revenue.
•  Maintaining accurate records of employee timecards, payroll, and other administrative tasks; preparing weekly rosters and communicating with management and staff. 
• Monitoring product quality and freshness, ensuring all ingredients are properly stored and handled according to health regulations.
•  Taking regular water samples from the well and sending them to the laboratory for testing to detect any fuel leaks from tanks.
•   Ensuring that the service station operates in compliance with EPA and local council regulations as required in NSW. 
•  Performing regular maintenance checks on equipment, pumps, and facilities, and reporting any issues to management.

Qualifications & experience

• 2 years Previous experience in retail management and knowledge of food safety 
• Diploma or advance diploma or higher 
• Strong leadership and communication skills
• Knowledge of retail operations and best practices
• Ability to work in a fast-paced environment
• Proven track record of driving sales and achieving targets