About us

Sunflower Services is a values-driven NDIS provider committed to empowering people living with disability to lead meaningful, self-directed lives. We deliver high-quality Supported Independent Living (SIL) services across Newcastle, Maitland, and the broader Hunter Region, and we're proud to support some of the most complex and rewarding participants in our community.

The opportunity

We are seeking experienced and compassionate Support Workers to join our specialised SIL team on a casual and part-time basis.

These roles support participants living with complex mental health diagnoses and psychosocial disabilities in our SIL homes, and require a high level of skill, emotional maturity, and professional experience.

We are actively recruiting both male and female Support Workers to ensure our participants are matched with the right person for their individual needs and preferences.

Please read before applying

These are specialised roles. To be considered, you must have demonstrated, hands-on experience supporting individuals who present with behaviours of concern, including but not limited to:

• Verbal aggression and behaviours of intimidation

• Suicidal ideation and suicidality

• Self-harm

You must also hold a relevant mental health qualification - such as a Certificate IV in Mental Health, Mental Health Peer Work, Community Services, or a related discipline - or equivalent formal education.

What the role involves

You will provide day-to-day support to participants in a SIL setting, including:

• Practical daily living assistance including personal care and domestic tasks

• Supporting participants to engage with their community, goals, and routines

• Applying trauma-informed, person-centred approaches in all interactions

• Implementing behaviour support plans and de-escalation strategies

• Responding calmly and professionally to behaviours of concern

• Maintaining accurate records and communicating effectively with the broader support team

Experience we're looking for

You'll bring genuine, hands-on experience working with people living with complex mental health conditions and psychosocial disabilities. This includes, but is not limited to:

• Borderline Personality Disorder (BPD)

• Schizoaffective disorder and other psychotic conditions

• PTSD and Complex PTSD (CPTSD)

• Other personality disorders

• Eating disorders

• Dementia

We understand that the people we support are whole people - not their diagnoses - and we expect the same perspective from our team.

Essential requirements

• Relevant mental health or community services qualification (Certificate IV or higher)

• Demonstrated experience supporting individuals with complex mental health and psychosocial disability needs

• Proven ability to respond to behaviours of concern with professionalism and care

• Current NDIS Worker Screening Check (or willingness to obtain)

• Working with Children Check

• Current First Aid and CPR certificate

• Valid Australian driver's licence and own reliable vehicle

• Comprehensive Car Insurance

What we offer

• SCHADS Award rates at Level 2.1–2.2 (with applicable casual and weekend loadings)

• Ongoing shifts with consistent hours

• A supportive team culture that values your wellbeing as much as our participants'

• Access to supervision, debriefs, and ongoing professional development

• The opportunity to make a genuine, lasting difference in people's lives

• Progression opportunities for the right candidates