Permanent Appointment

The DepartmentAt the Department of Training and Workforce Development we support Western Australia’s training system to develop the skills and capabilities needed to transform lives while creating strong and vibrant businesses, communities, and the economy.

We’re an equal opportunity employer and encourage people with diverse backgrounds and lived experiences to join us, including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disability, youth, women and people of diverse sexualities and genders.

Leadership for AllCritical to our success in delivering value for the future of Western Australians is the leadership capability of our people. We believe that everyone is a leader, regardless of their role and we are committed to advancing our collective leadership impact by adopting the behaviours and mindsets in Leadership Expectations. 

The RoleThe Senior Program Support Officer is responsible for the quality assurance of operational aspects of the State Government’s Incentives program for employers of apprentices and trainees in Western Australia.  The position requires technical expertise to ensure compliance with the relevant Employer Incentives terms and conditions and business processes, including the ability to analyse data and make recommendations for remedial action where required.

The Senior Program Support Officer will also provide training to internal and external stakeholders as required, and liaise with the Apprenticeship Office’s Risk Analysis and Improvement area to ensure the continued alignment of the business system with operational and stakeholder needs.

To be successful in this role you will ideally have experience in a high volume application processing role with high level customer service and complaint resolution skills.

As a measure to achieve equality under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with disability who meet the requirements of the position may be prioritised for appointment.

Employee BenefitsYou will have access to a range of benefits which may include:

• Flexible work arrangements including flexitime and working remotely;
• Flexible leave arrangements, including study leave;
• A comprehensive health and wellbeing program including Employee Assistance Program and Mental Health Contact Officers;
• Career and professional development programs and opportunities; and
• Salary packaging options. 

Want to know more?For full details of the role, eligibility requirements and what we are looking for, read the attached job description and application package. 

If you have any questions about the position, please contact Andrew Walker, Associate Director State Government Incentives on (08) 6212 97***or email *************@dtwd.wa.gov.au

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, including alternate methods of communication, please contact Human Resources via ******@dtwd.wa.gov.au or via (08) 6551 5***.

How to applyApplicants are required to apply online and need to submit an application consisting of:

• a comprehensive Curriculum Vitae (CV) or resume, providing sufficient information to enable an assessment of your skills and experience relevant to this role and
• a brief covering letter not exceeding two pages, relating your skills and experience to the selection criteria as outlined in attached Job Description Form.

To submit your application, please click on the Apply for Job button.

If you require assistance or cannot access the attachments, please contact us on (08) 9203 3***.

Please note…The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted. 

This selection process may be used to identify suitable applicants for similar vacancies that arise within the next twelve months. The Department may conduct further search activities after the closing date, if required, to extend the field of applicants. 

Applications close Monday, 8 June 2026 at 4:00pm (WST).

Attachments:
- Application Information Pack
- Leadership Expectations - Overview
- Senior Program Support Officer - JDF.PDF
- Senior Program Support Officer - JDF.docx