Senior Digital Forensics and eDiscovery Analyst, Ongoing opportunities based in Sydney CBD, plus hybrid working options available

The Department of Customer Service is looking for a Senior Digital Forensics and eDiscovery Analyst to provide specialist digital forensic and eDiscovery capability within the cyber security function. The role undertakes hands-on forensic analysis and evidence handling across enterprise and cloud environments, supporting insider risk investigations and digital incident response in accordance with legal and policy requirements.

Benefits

• Fantastic ongoing grade 9/10 senior technical role providing hands‑on forensic, eDiscovery, and insider risk expertise to support complex investigations and operational excellence.
• Salary range: $129,464 - $142,665+ super, commensurate with experience.
• Excellent leave entitlements: 20 days annual leave, plus up to an additional 24 day flexible leave.

About you

• An experienced cyber security professional with five years' experience in a senior analyst role, specialising in digital forensics, eDiscovery, and insider risk investigations in complex environments.
• Demonstrated experience conducting digital forensic analysis across endpoints, enterprise systems, and cloud platforms to support insider risk, data loss, and misuse investigations.
• Strong hands‑on capability in digital forensics, eDiscovery, and evidence handling, with sound knowledge of chain‑of‑custody, privacy, and regulatory requirements.
• Experience supporting eDiscovery and evidence preservation across on‑premises and cloud environments, including cloud‑based artefacts such as virtual machines and storage.
• Methodical and detail‑focused, with experience using forensic tools to acquire, analyse, and document digital evidence, and the ability to work effectively with technical and business stakeholders.
• Demonstrates integrity, accountability, and ethical conduct, upholds public sector values, and can attain and maintain the required security clearance.

Responsibilities include

• Conduct digital forensic examinations and technical analysis across endpoints, enterprise systems, and cloud platforms in line with approved procedures and legal requirements.
• Triage and analyse insider risk alerts and referrals, applying analytical judgement and escalating complex or high‑risk matters in accordance with governance arrangements.
• Acquire, preserve, and document digital evidence in line with chain‑of‑custody requirements to ensure evidentiary integrity and admissibility.
• Support the development and execution of eDiscovery and evidence preservation processes across on‑premises and cloud environments, including cloud‑based artefacts.
• Use forensic and evidence collection tools to acquire, analyse, and validate digital artefacts, ensuring accurate documentation and secure handling of evidence.
• Prepare clear and well‑structured investigative notes, technical findings, and reports to support organisational and regulatory requirements.
• Apply approved policies, procedures, and playbooks consistently to ensure ethical, standardised, and compliant investigative practices.
• Work collaboratively with cyber security, legal, HR, privacy, and operational stakeholders to support investigations and manage sensitive matters.
• Contribute to continuous improvement by identifying process gaps and opportunities to enhance investigative workflows and practices.
• Uphold confidentiality, privacy, and ethical standards across all investigative activities.

Essential Requirements
Australian citizenship with the successful applicant having, or being able to attain and maintain, a baseline security clearance or higher as a condition of employment.

If you want to be part of this forward-thinking, innovative team that thrives on challenging the status quo, we would love to hear from you!

What we need from you
To start your journey towards becoming our Senior Digital Forensics and eDiscovery Analyst, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages)

In your cover letter, please provide an overview of your suitability for the role based on the 'Responsibilities' and 'About you' sections above.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via nic••••••••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Monday 15th June

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact nic••••••••••@customerservice.nsw.gov.au or 02 •••• •351.

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