We are seeking an experienced and strategic Quality & Governance Manager to lead our quality, compliance, and risk functions and support organisational excellence at a senior level. This is a full-time permanent opportunity based in our central office located in Belmont with some travel required to Mandurah. Flexible working arrangements, including work-from-home days, will be considered.

Reporting to the Chief Operating Officer, this role is responsible for:

• Leading quality, governance, and compliance to ensure safe, high-quality, and person-centred services across the organisation.
• Driving organisational excellence through strong governance, quality assurance, and continuous improvement.
• Providing strategic leadership in quality and governance to support safe, effective, and compliant service delivery.
• Championing quality and compliance to enhance participant safety, outcomes, and overall service excellence.
  

Why Join Us?

• Enjoy a healthy work/life balance with flexible working arrangements, including work-from-home options
• Access generous NFP salary packaging to maximise your take-home pay
• Be recognised through our Rewards and Recognition Programs
• Support your wellbeing with our Employee Assistance Program (EAP)
• Grow your career with ongoing professional development opportunities
• Work in our brand-new Belmont Hub office, conveniently located above the library and next to a gym and swimming complex

Key Responsibilities

• Lead and embed the organisation’s quality and clinical governance frameworks, driving a culture of safety, accountability, and continuous improvement
• Facilitate governance forums to monitor performance, risks, and improvement priorities and inform strategic decision-making
• Ensure compliance with NDIS Quality & Safeguards Commission standards, relevant legislation, and best practice frameworks
• Oversee audit readiness, internal audits, and continuous improvement actions, including engagement with auditors and regulator
• Partner with leaders, participants, and families to enhance service quality and participant outcomes
• Promote a culture of learning, collaboration, and continuous improvement, embedding lessons into practice, policy, and training

What You'll Bring

• Registered Nurse (AHPRA) with contemporary clinical experience.
• Demonstrated knowledge of NDIS Practice Standards and clinical governance.
• Experience leading audits, accreditation and corrective actions.
• Post graduate qualifications in quality, risk or leadership (desirable)
• Experience in disability, community or home and living services (desirable)
• Excellent organisational and time management skills, with a solution focussed approach.
• Demonstrated proficiency in customer record systems and technology including Microsoft Office Suite.
• Demonstrated ability to foster and maintain positive working relationships with people with disability
  and their supporters, and other external stakeholders.
• Ability to work under limited direction, be proactive and work within a team to deliver outcomes.
• Highly developed written and verbal communication skills including quality system documentation, report writing, facilitation and presentations

Our Values:

Working at Interchange we focus on finding individuals who are passionate about putting people at the centre of everything they do, and share our values of:

• Individuality – valuing people, staff, partners, and services
• Respect – valuing choice, culture, and diversity
• Empowerment – valuing abilities, goals, and learning
• Belonging – valuing relationships and shared places

About Us:

For over 30 years, Interchange has been a trusted provider of individualised, community-based support for West Australians with disability. Following a merger, Diversity South is now proudly powered by Interchange Inc, strengthening our shared commitment to championing the rights of people with disability across Perth and the Peel region.

Together, we believe that everyone belongs. Our teams work in partnership with customers, helping them grow and flourish in their homes and communities through person-centred, flexible support. As a registered NDIS provider, we are passionate about creating inclusive communities and a welcoming workplace for all.

Ready to make an impact?

Interchange encourages applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people who identify as LGBTQI+ and people living with disabilities.

To apply for this role, please use the "Apply" button. Prepare a cover letter (no more than 2 pages) outlining how you meet each of the selection criteria and attach a current resume including two professional referees.

Shortlisting will begin immediately. Applications close 16 June 2026 however Interchange reserves the right to close this vacancy early should a suitable candidate be identified.

At this stage, we are managing recruitment internally and are not seeking support from recruitment agencies.