Product & Customer Support Coordinator
 

• Gain exposure across product support, systems administration, customer service, testing, and project coordination.
• Macquarie Park location with hybrid/WFH flexibility and a supportive team culture, offering $65,000 + super
• Join a growing business where you can develop your technical, operational, and customer support skills long-term.

We are seeking a proactive Product & Customer Support Coordinator to join a collaborative and growing team. This is an excellent opportunity for someone who enjoys a varied role and wants to develop their skills across product support, systems administration, customer service, testing, and project coordination.
 
About the Role
 
You'll be responsible for assisting with product administration, troubleshooting user enquiries, supporting software deployments and testing, coordinating promotions and campaigns, and ensuring customers receive a high level of support.
 
Key Responsibilities

• Respond to customer enquiries and provide timely, professional support
• Assist with the setup, maintenance, and administration of products and systems
• Manage product information, pricing updates, and configuration changes
• Investigate issues and provide first-level troubleshooting support
• Escalate and track software bugs and system issues with development teams
• Perform testing of software enhancements and new releases prior to deployment
• Assist with product launches, updates, and deployment activities
• Support promotional campaigns and marketing initiatives
• Monitor campaigns and system performance to ensure successful execution
• Prepare and maintain documentation, user guides, and internal processes
• Work collaboratively with internal stakeholders across multiple departments
• Contribute to continuous improvement initiatives and process enhancements

About You

• Previous experience in a customer support, administration, operations, product support, or systems support role
• Strong computer and systems skills with the ability to learn new platforms quickly
• Excellent communication and stakeholder management skills
• Strong attention to detail and accuracy
• Ability to troubleshoot issues and think logically
• Experience managing multiple tasks and competing priorities
• Proactive and solutions-focused approach
• Comfortable working independently and as part of a team

What's on Offer?

• Diverse and engaging role with plenty of variety
• Supportive and collaborative team environment
• Opportunity to develop technical, operational, and project-based skills
• Long-term career growth opportunities
• Work with a respected global organisation and innovative products

 
If you're looking for a role where you can combine customer service, administration, systems support, and coordination responsibilities in a dynamic environment, we'd love to hear from you.