Job Title - Pharmacy Retail Manager

Location - Pelican Waters, QLD

Join our Team as a Retail Manager at Pelican Waters Pharmacy

We’re on the lookout for an energetic and motivated leader to join the Pelican Waters Pharmacy team as our Retail Manager! If you’re passionate about inspiring others, motivating a team, and creating exceptional customer experiences, we want to hear from you. Join our friendly, community-focused team dedicated to delivering quality healthcare services and achieving the best health outcomes for the Pelican Waters community.

The Role - The Retail Manager position is a permanent full-time role, offering exceptional work/life balance and flexibility to suit your lifestyle. You'll be joining an experienced and supportive team that values a strong, team-first culture. While the roster may include occasional Saturday shifts, the role is predominantly focused on weekday hours, ensuring a balance that works for you.

Tasks & Responsibilities

• Overseeing the daily operations and management of the Retail side of the Pharmacy

• Lead a team of 15 staff, ensuring effective collaboration and high performance

• Lead and manage the Pharmacy team in delivering outstanding customer service

• Provide leadership, coaching and professional development for the Pharmacy Retail team

• Manage staff rostering efficiently while adhering to key performance indicators (KPIs)

• Driving sales and profitability through strategic merchandising, inventory control, and promotional activities

• Ensure full compliance with all relevant pharmacy regulations and industry standards

• Collaborating with the wider business to identify and implement improvements

• Report directly to the owner on retail operations, business performance, and team management

• Oversee team rosters while maintaining the allocated monthly wage budget

Qualifications & Experience

• At least 2 years of experience in retail management

• Previous experience with healthcare products or pharmacy retail is preferred but not essential

• Exceptional communication skills, with the ability to anticipate and meet the needs of customers, team members, and external suppliers

• Highly organised, with the ability to prioritise both personal tasks and team responsibilities effectively

• Self-driven to execute pharmacy strategies, including achieving sales targets, developing business plans, and managing budgets

• Proven experience in leading a team, including recruitment, onboarding, performance management, and professional development

• Proficient in using computer software for operational and reporting tasks

• Skilled in creating staff rosters that align with budgetary constraints while meeting operational needs

• Passionate about delivering outstanding customer service and fostering a welcoming, positive in-store experience

Benefits

• Permanent Full-Time Position – 38 hours per week, providing stability and consistency.

• Competitive Hourly Rate – Generously offered based on your experience and expertise.

• Professional Growth – Access ongoing training and development opportunities to enhance your skills.

• Dynamic Work Environment – Enjoy a supportive and engaging workplace with resources to help you excel in the pharmacy industry.

• Comprehensive Support – Receive guidance from an experienced Owner and Portfolio Manager and benefit from the extensive resources of the Hazel Pharma.