Guardian Personal Alarms is looking for an Orders Officer to join our growing operations team and help ensure our customers receive timely, accurate, and professional service.

This is a hands-on operational role suited to someone who enjoys variety, thrives in a fast-paced environment, and takes pride in accuracy, teamwork, technology, and delivering a positive customer experience.

At Guardian, we support vulnerable members of the community through personal alarm solutions that help people feel safe, supported, and connected. Every role in our business contributes to making a genuine difference in people’s lives.

As an Orders Officer, you will support the processing of customer orders, returns, post preparation, device handling, and operational administration across the business.

This is a cross-functional role where team members are trained across multiple operational functions and rotate responsibilities based on daily workflow priorities. Flexibility, collaboration, and a team-first mindset are essential.

You will work closely with the Orders Manager and Senior Orders Officer to help maintain smooth operational workflows and deliver excellent customer support.

• Process and program customer device and accessory orders

• Maintain high levels of accuracy and attention to detail

• Follow daily workflow priorities and allocation instructions

• Escalate issues or exceptions when required

• Process customer returns, replacements, and change of ownership requests

• Assist with device testing and operational handling

• Prepare outgoing deliveries, labels, and courier documentation

• Support stock movement accuracy and operational record keeping

• Contact customers regarding orders, returns, missing information, or updates

• Communicate professionally via phone, email, and SMS

• Ensure customers feel informed, supported, and valued throughout the process

• Support workload balancing and team operational priorities

• Maintain accurate systems, records, and organised workspaces

• Assist with general operational administration and supply monitoring

• Contribute to continuous improvement and operational efficiency initiatives

We’re looking for someone who:

• Loves technology and enjoys learning new systems, products, and processes

• Has strong attention to detail and accuracy

• Can manage multiple priorities in a fast-paced environment

• Is adaptable, flexible, and willing to support different operational functions

• Communicates professionally and respectfully

• Enjoys working collaboratively within a team

• Is reliable, accountable, and solutions-focused

• Brings a positive attitude and customer-first mindset

Previous experience in administration, customer service, operations, logistics, order processing, dispatch, or technology-based environments is highly regarded but not essential.

At Guardian Personal Alarms, our team is guided by the values of:

• Empathy

• Respect

• Innovation

• Collaboration

• Gratitude

We are committed to creating a supportive, accountable, and team-focused workplace where employees are encouraged to grow, contribute, and make a meaningful impact.

• Supportive and collaborative team culture

• Meaningful work that positively impacts customers and families

• Variety in daily responsibilities and operational exposure

• Ongoing learning and cross-training opportunities

• Growing business with a strong focus on continuous improvement and innovation

• Opportunity to work with technology products that genuinely help people

If you’re someone who enjoys being part of a team, values accuracy and organisation, loves technology, and wants to contribute to a business making a real difference, we’d love to hear from you.