• Work from home opportunity (NSW, VIC, QLD, TAS)
• Part time position – 12 hours per week (Thursday, Saturday and Sunday 8am – 12pm) with additional shifts occasionally available
• Hourly rates: $44.58 - $47.97 + weekend loadings + Super + Salary Packaging (SCHADS Level 4)

About Us

CatholicCare Sydney has been contracted to deliver the Carer Gateway Community Forum and other digital services for the Department of Social Services. This Online Forum brings together unpaid carers from across Australia, to support and learn from one another. The forum is moderated 7 days per week, 365 days per year. 

We are the official social services agency of the Catholic Church in the Archdiocese of Sydney. We are a leading not-for-profit organisation providing care and support to people in Sydney across a wide range of social services: children and families, relationships, ageing, disability, employment, mental health, and youth programs.

We encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. 

About the Role

The Moderator ensures the provision of a safe, welcoming, and anonymous space for carers, assists in the development and publishing of appropriate content for the Forum, and collaborates with the team to promote the growth of the Forum and support programs for user engagement. This position also contributes toward the team’s contractual obligations by working on other platforms, including Facebook, and by facilitating accurate data collection and reporting, as well as contributing to any modifications to the service which may be required.

Position Details

• Regular shifts are fixed days & times for this role, and therefore applicants must be available Thursday, Saturday and Sunday from 8am to 12pm (total of 12 hours per week).
• The Forum operates 8am to 11pm (AEST) and 12pm (AEDT). This position includes occasional opportunities to take on additional day and evening shifts.
• Applicants must reside in either QLD, NSW, VIC, or TAS.

What We Are Looking For

• Previous experience or familiarity with online community management / moderation / social networking
• Demonstrated understanding of social skills such as conflict resolution and active listening skills as well as an understanding of risk and crisis for vulnerable populations
• Highly developed technical skills, and an ability to pick up new technical tools quickly.
• Strong administrative and excellent written and verbal communication skills required]
• Availability for optional additional shifts (day and evening) across a 7 day per week roster will be highly regarded
• Demonstrated experience or knowledge of working with culturally and linguistically diverse communities and with Aboriginal and Torres Strait Islander communities.

Desirable

• Experience and/or training in the counselling, mental health or related field
• Lived experience as a carer would be looked upon favourably.

If this sounds like something which would interest you, we’d love to receive your application. Take the next step and Apply now!

To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role. Applications that do not address the selection criteria or provide a resume only will not be considered.

Applications for this position close on Monday 8th June 2026. Please submit your application as soon as possible as shortlisting for this position will commence immediately.

Need more information? Please, contact, Kulsum Thakore, +61 2 8723 2286

CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment, and for some roles, a Working with Children Check