This role oversees front-and-back of house operations in a busy motel environment, including guest checkins and checkouts, reservations, billing, and delivering a consistently high standard of guest service. The position works closely with housekeeping, maintenance, and suppliers to ensure rooms are prepared, guest needs are addressed, records are accurately maintained, and operations remain well-coordinated and controlled.

Benefits

In return, this role offers stable full-time employment with meaningful responsibility in the daily operations of a successful hospitality business, providing valuable hands-on experience in guest services, reservations, and accommodation management. The successful candidate will work closely with the Business Director while engaging with guests visiting Adelaide, gaining practical insight into the running of a professional accommodation operation.

Task & responsibilities

Relevant Industry Experience: Proven experience in the hospitality industry, particularly in hotel/motel operations. This is essential to effectively manage your duties and interview shortlisting.

Guest Check-in and Check-out: Efficiently manage guest arrivals and departures, ensuring smooth check-in and check-out processes while providing a welcoming experience.

Reservations Management: Handle all reservations via phone, email, and online booking platforms, ensuring accurate purchase orders, record keeping and timely follow-ups.

Guest Services: Provide high-quality customer service, handling guest inquiries, special requests, and resolving any issues to ensure satisfaction.

Billing and Payment Processing: Accurately process guest payments, including cash, credit card, and online transactions, and maintain detailed billing records.

Room Management: Liaise with housekeeping to ensure rooms are ready for guest arrivals and coordinating room cleanliness and maintenance.

Concierge Services: Assist guests with local information, directions, restaurant recommendations, transportation arrangements, and tourism activities in Adelaide.

Problem Resolution: Handle guest complaints or concerns professionally and efficiently, aiming to resolve issues in a timely manner.

Collaborative Teamwork: Work effectively with housekeeping, maintenance, and management teams to ensure smooth daily operations and exceptional guest experiences.

Reporting to Business Director: Regularly update and report operational activities, guest feedback, room occupancy, and any issues that require attention or resolution.

Professional Dress Code: Maintain a professional appearance by adhering to the dress code, ensuring a neat, clean, and polished look at all times while on business premises.

Other: Any other duties as deemed necessary by the Business Director

To be Successful for the role:

1. Qualification: Formal qualification and 1-2 years relevant work experience
2. Fluent English Skills: Ability to communicate effectively in fluent English, both written and verbal, to interact with guests and colleagues professionally.
3. Long-term Commitment Requirement: This position is offered with clear expectation of 3-5 year tenure

Qualification & experience

Formal qualification/s and 1-2 years relevant work experience