About the Role

We are seeking a compassionate and detail-oriented Keepsake & Preparation Coordinator to join our clients team. This role plays a key part in supporting families during sensitive times by ensuring respectful preparation and handling of pets and coordinating cremation and viewing processes with care and professionalism.

Key Responsibilities

• Provide regular supervision and support within the preparation area
• Wash and prepare pets for viewings when required
• Conduct viewing cremations, as well as gold and platinum cremation services as needed
• Manage cool room operations, including tracking and caring for pets on hold
• Liaise with the Client Care team to ensure timely progression of pets to cremation in line with service guidelines
• Maintain high standards of dignity, respect, and care in all handling procedures

About You

• Strong verbal and interpersonal communication skills
• A genuine commitment to exceptional customer service and care
• Ability to manage multiple tasks efficiently and remain organised under pressure
• Positive, calm, and professional attitude in emotionally sensitive environments
• Ability to work both independently and as part of a supportive team

What We Offer

• A meaningful role supporting families during important moments
• Supportive team environment and training provided
• Opportunity to work in a respected and caring service organisation

Eleanor Welch

Recruitment Consultant
Let's Connect

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856