Tektalent has exclusively partnered with a technology service provider that is highly reputable & respected within Australia. Our client sits within the managed services world and are also an IT partner, they have invested years of time, resources & effort into cultivating a culture of flexibility, balance, enjoyment, growth & respect, so much so that the retention rate is so high, that no one wants to leave the business.

They have literally won awards for being a great place to work multiple years in a row & are ranked as one of Australia's top IT businesses within the consultancy / MSP space.

Our client services a number of high caliber customers within the Australian market from all shapes & sizes, offering implementation services, technical advisory, cloud services, IT modernization, Cyber services, MS modern workplace, managed IT support & more.

The competitive advantage of our client is that they provide HIGH quality service & have a seriously capable technical engineering team within an environment of highly satisfied team members who are achieving & feeling fulfilled.

They are very well structured and have all the right roles within the business so that you're not needing to wear multiple hats, and still have the agile nature and family feel of a privately owned business.

This role is permanent & offers a flexible working environment to allow you the freedom to work from the office, or from the comfort of your own home.

Our client is based in Brisbane Inner City & conveniently located for easy accesibility / commuting.

Role description

To design, build, and govern automation solutions across the business that deliver measurable operational efficiency. The Automation Engineer brings a developer mindset to identifying opportunities, building integrations, and implementing scalable automations that reduce manual effort, improve consistency, and support the delivery of outstanding outcomes across all business functions and the broader MSP environment.

Tasks & responsibilities

Automation Delivery

• Design, build, and deploy automations using a developer-first approach across platforms including Rewst, Azure Logic Apps, Power Automate, Azure Functions, and ConnectWise PSA workflows

• Build and maintain integrations across cloud platforms, SaaS tools, and APIs so that data and workflows move cleanly between systems

• Refine and improve existing automations such as the customer monthly reporting process and ticket triage workflows

• Build new automations such as user onboarding and offboarding in Microsoft 365, Defender alert ticket creation, and device provisioning workflows

Platform & Integration Management

• Monitor automations daily for failures, errors, or unexpected behaviour and respond to issues in a timely manner

• Maintain and manage integrations between core platforms including ConnectWise PSA, Microsoft 365, Azure, Rewst, and IT Glue

• Proactively identify opportunities to leverage new platform capabilities and emerging technologies including AI to improve existing automations

Opportunity Identification & Prioritisation

• Engage with team members and team leads across Managed Services, Consulting Services, Sales, Finance, and Operations to surface automation opportunities

• Prepare straightforward business cases for each opportunity including estimated effort, expected time saving, and ROI

Continuous Improvement & Capability Building

• Actively explore how AI and emerging technologies can enhance the automation capability

• Stay current with emerging development tools, automation platforms, and practices relevant to MSP automation and the broader IT industry

• Contribute to a culture where the broader team is empowered to identify automation opportunities and operate new tools with confidence and minimal ongoing support

Governance & Documentation

• Take ownership of the existing Automation Landscape Review and formally document all relevant automations in IT Glue as the system of record

• Ensure each automation has a clearly defined owner, documented purpose, trigger conditions, systems involved, and escalation contacts

• Conduct periodic reviews of the automation environment to identify and address stale, broken, or redundant workflows
  

Qualifications & experience

• Certifications or demonstrated proficiency in automation platforms are advantageous.

• Minimum 3 + years experience in a automation development, automation, systems integration, or MSP operations role.

• Technical experience within the Microsoft ecosystem, powershell, python, Azure logic apps, azure functions

• Solid understanding of REST APIs, webhooks, and JSON-based integrations across multiple platforms.

• Experience working across multiple business functions and managing competing priorities independently.

• Experience building automations using platforms such as Azure Logic Apps, Power Automate, or Azure Functions.

• Any exposure to REWST automation would be highly regarded but not essential

• Experience working within an MSP or IT consultancy would be highly regarded but not essential

• Strong development capability with proficiency in PowerShell and experience with other scripting languages such as Python or JavaScript.

• Commercially minded with an understanding of the relationship between automation investment and business return

• Collaborative and approachable, able to build trust with team members across all levels of the business

• Self-directed and highly organised with the ability to manage a backlog of work and deliver without close supervision.
  

Benefits

• Short and concise interview process

• You will have the freedom to let loose on the business and do whatever you like in relation to automation, you will have the full support of the business / leadership team whom will support your role and the improvements you will bring

• The business is fully AI positive & wants to adapt and use it to better the way they do things

• This is a rare role, they hardly become available

• You will be the go-to person for all things automation and be seen as the internal SME

• Work across all the different departments of the business from sales, managed services, operations, consulting

• Business is well structured with all the right roles within the business, their are no gaps

• The business is forward thinking and not stuck in the past, they are ahead of the game and not stuck in the past with most of the other MSP's who are still trying to catchup

• This is a very well run business that have a lot of experience within, you will be working with good operators

• The role may potentially move to an external facing / consulting role with customers, if that is what you want to do

• Pooled on-site parking options available

• Well structured and forward thinking business, they are not stuck in the past and are focused on delivering modern workplace technology / Azure / Microsoft 365 Stack & the latest tech for their clients

• ISO Certified business

• Entering growth phase for the business, already sizeable & well-established in market

• No on-call and work 9-5, flexible work hours, hybrid friendly!

• Ability to make a difference within an agile business who are not set in their ways, willing to adapt and change to be better and innovate 

• Work for a business that is a "Great place to work certified" and award winning 

• Even management / owners get their hands dirty with the team

• Regular culture activities & events to build comradery 

• Very good method of investing in staff in terms of certifications & industry recognised training / events in the tech space

• Work for a business with extremely low attrition rates and extremely high work satisfaction rates, measured weekly!

• Clear development plan to ensure your professional development

• All paid for learning & development plan to ensure you stay certified & fulfilled

• Large annual budget spent on social / team events / culture building activities

• No mandate to work from the office, offering absolute flexibility to work hybrid

• Office is inner city & close to public transport (Train & bus), lot's of parking

• Discretionary bonuses availably for high performers

• A leadership team that truly care

• The best work life balance you can get in a managed services environment, no on-call or unreasonable hours

• Work for an MSP that genuinely look after their people & have a very respected name in the industry

• Most of our client's customers have been loyal to them for many, many years

• Australian owned business that has grown organically into a large & highly reputable name in the market

How to Apply

If you are an Automation Engineer looking for their next home, this could be the place for you.

This role will suit someone currently working within a technology team that is doing automation / dev-ops, but want's to move into a 100% automation role

Apply to find out more!

We look forward to speaking with you & sharing how our client may be your next home.

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