Jardine Motel is seeking an experienced and reliable Housekeeping Supervisor to lead and coordinate housekeeping operations for our accommodation facility on Thursday Island. This is a hands-on supervisory role responsible for ensuring guest rooms and public areas are maintained to a high standard, supporting housekeeping staff during daily operations, and working closely with other departments to ensure a positive guest experience.

Key Responsibilities

• Supervise, coordinate, and inspect the day-to-day work of housekeeping staff during assigned shifts
• Allocate rooms and duties to housekeeping team members to ensure timely room turnaround and productivity targets are met
• Inspect guest rooms and public areas to ensure cleanliness and presentation standards are consistently achieved
• Release rooms on time in coordination with front office and operational requirements
• Respond to guest enquiries, requests, and complaints in a professional and courteous manner
• Coordinate housekeeping workflow to meet daily deadlines and operational needs
• Train and support housekeeping staff to maintain consistent service standards
• Liaise with maintenance and front office teams regarding room readiness, repairs, and guest requirements
• Monitor laundry processes, waste disposal, and stock usage as required
• Ensure safe manual handling practices and Workplace Health and Safety procedures are followed at all times
• Assist with staff rostering and ensure appropriate coverage during shifts
• Support budget controls and efficient use of housekeeping resources

Skills and Experience

• Proven experience in housekeeping or accommodation services, including supervisory or team-leading responsibilities
• Strong knowledge of cleaning standards for guest rooms and public areas
• Ability to coordinate staff, prioritise tasks, and work to tight deadlines
• Experience responding to guest requests and maintaining high levels of customer service
• Sound understanding of WHS requirements, including safe manual handling
• Practical skills in cleaning, stock control, and basic maintenance coordination
• Ability to work independently, take initiative, and lead by example
• Strong communication skills and a positive, team-focused approach

What We Offer

• Full-time employment in a stable and supportive work environment
• Salary of $67,500 – $82,500 per annum (excluding superannuation)
• Opportunity to work in a unique regional location
• A collaborative team culture with ongoing operational support