Account Manager – Hardware

Account Management | Project Delivery | Insights | Stakeholder Leadership About the Role

We’re on the lookout for an Account Manager who thrives on building relationships and delivering high-impact results within the Hardware channel.

You’ll be the trusted link between our client, Bunnings Warehouse and internal teams - driving day-to-day delivery, strengthening key retail partnerships, uncovering growth opportunities and translating insights into action.

This role works closely with leading hardware brands that supply directly into Bunnings Warehouse, making it ideal for someone who understands the pace, complexity and commercial opportunities within the hardware retail environment.

What You’ll Be Doing

• Manage and grow relationships with our key client in the Hardware channel
• Manage leading hardware brands with direct supply into Bunnings Warehouse
• Build and maintain strong working relationships with key stakeholders across Bunnings Warehouse and client teams
• Coordinate day-to-day project and program delivery, including managing lead briefs, forms, and documentation
• Present clear, data-backed insights that guide decision-making
• Identify commercial opportunities through upselling and cross-selling
• Manage budgets, quoting, reconciliation, invoicing and reporting
• Collaborate cross-functionally and foster a high-performing team culture
• Maintain compliance with internal processes and WHS standards

What You Bring

If you thrive in a fast-paced, people-first environment with a strong focus on reporting accuracy, strategic thinking, and stakeholder management - this is your role.

• Proven experience in client management and/or account management
• Exposure within the Hardware environment, with Bunnings Warehouse experience highly regarded
• Strong understanding of the hardware retail landscape, including direct supply models and retail stakeholder management
• Industry knowledge across FMCG, retail, consumer goods, merchandising or field marketing will be highly desirable
• Strong stakeholder engagement skills with the ability to build and grow client relationships
• A strategic, commercial mindset with a flair for problem-solving and opportunity identification
• Financial and data literacy - you know your way around reports and are skilled in analytics and insights generation
• Confident communication, influencing and presentation skills
• Curiosity, initiative, and a drive for results

About Us

CROSSMARK Australia is part of the DKSH Group, the leading Market Expansion Services provider across the Asia Pacific region. For more than 35 years, CROSSMARK Australia have been the partner of choice for some of the most powerful and iconic brands. We exist to build and execute leading retail solutions that are enabled by leading technology and powered by talented people, to deliver sales growth for our clients across all key retail channels.

Why You’ll Love Working With Us

We’re passionate about creating a workplace where people feel supported, valued and genuinely enjoy coming to work. Along with a strong team culture, you’ll have access to a range of benefits designed to support your wellbeing, lifestyle and career growth.

Perks & Benefits Include:

• Free confidential Employee Assistance Program (EAP) support
• Monthly wellbeing sessions focused on health, balance and personal growth
• Company-paid parental leave for eligible employees
• An extra day off during your birthday month
• Hybrid working flexibility with work-from-home options
• Novated leasing options
• Exclusive employee discounts and retail perks
• Access to premium office amenities and wellness facilities

Workplace Benefits

Our offices are designed to make your workday easier and more enjoyable. Depending on location, benefits may include:

• Gym facilities
• Pilates and yoga classes
• Sauna and wellness facilities
• Shower facilities and towel service
• Beauty and grooming amenities
• Bike storage
• Discounted parking
• Dry cleaning services

We genuinely encourage flexibility, wellbeing and taking time to recharge, because great work happens when people feel their best.

Ready to make your next big career move? 

Apply now and bring your energy, creativity, and passion for Hardware to a role where you’ll make an impact from day one.