Bankstown Sports Club has an exciting opportunity for strong Gaming Supervisors to join our high performing team!

At Bankstown Sports Club, leadership is about more than running a shift — it’s about creating memorable moments, developing people, and being proud of the environment you lead. As a Gaming Team Leader, you’ll play a key role in shaping guest experiences, supporting team success, and growing your career within one of Australia’s most respected hospitality groups. This is an opportunity for a motivated gaming leader who thrives in fast‑paced environments and wants more than just a job. At Bankstown Sports Club, you’ll lead from the front, influence culture, and be supported to grow your leadership career within a high‑performing, award‑winning hospitality organisation.

 Responsibilities will include:

• Team Leadership: Supervise staff to ensure consistent delivery of exceptional customer service at all times.

• Culture Ambassadorship: Model and promote the venue’s core values, including surprising and delighting customers, being a team player, and maintaining a strong ‘can‑do’ attitude.

• Training & Development: Provide ongoing coaching, training, and performance feedback to support staff development and capability.

• Operational Oversight: Oversee daily venue operations, ensuring accurate completion of shift reports, incident documentation, and operational logs.

• Compliance Management: Ensure all compliance requirements and operational procedures—including clearance processes—are completed correctly and consistently.

• Floor Management: Manage and delegate floor call times, identify potential escalations, and respond appropriately to resolve issues.

• Conflict Resolution: Address and resolve conflicts promptly and professionally, maintaining a positive environment for both customers and staff.

• Workplace Culture: Foster a collaborative environment that encourages teamwork, recognition, mutual respect, and high employee satisfaction.

• Safety Stewardship: Maintain and promote a safe working environment for all staff and customers.

Essential Criteria:

• Demonstrated leadership experience in the hospitality industry

• Strong knowledge of Gaming and relevant legislation

• Excellent communication skills, both verbal and written

• Problem-solving and conflict resolution skills

• Ability to manage competing priorities and supervise a team in a fast-paced environment

• Strong attention to detail and organisational skills

• Valid NSW Competency Card

• A flexible approach to a varied roster; across days, nights and weekends

• Immaculate personal presentation and grooming

Why You’ll Love This Role:

• Be part of one of Australia’s leading hospitality groups with genuine career development opportunities.

• Work in a hands-on, fast-paced environment where no two days are the same.

• Career development – we love to promote internally and between clubs.

• Ongoing paid training opportunities are provided.

• Daily meal allowance to be used in-venue on delicious food, tea and coffee.

• Free, secure underground parking – plus discounted car washes.

• Rewards & Recognition – access to our generous rewards and recognition program.
   

This is a challenging and rewarding position that will suit somebody wanting a long-term career in hospitality and growth within the business. If this sounds like your next opportunity, then apply now!