JOB DESCRIPTION

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world leading entertainment experience to the next level by joining our team based in Birtinya on the Sunshine Coast. Zero Latency’s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment.
 

About Sunshine Coast Virtual Reality Centre

At Sunshine Coast Virtual Reality Centre, we curate the world's finest VR experiences for your entertainment.

Experience Zero Latency: As the global leader in free-roam, multiplayer, virtual reality gaming, Zero Latency boasts a presence in over 70 locations across 22 countries and is continuously expanding. Our 200sq m Free Roam Zero Latency Arena offers an exhilarating active shooting experience suitable for ages 10 and up.

Dive into CyberCell VR Escape Room Adventures: Our award-winning CyberCell VR Escape Room Adventures are handpicked from the best offerings worldwide. These immersive adventures cater to all age groups, promising excitement and unforgettable moments.

YOUR ROLE

We are looking for a Game Master who can deliver Zero Latency’s world leading experience with great energy and professionalism.

-Game Masters will guide customers through Zero Latency’s world leading experience with great energy and professionalism. You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences.

Responsibilities include:

• Customer greeting, check-in, suit-up and suit-down

• Presenting the player safety briefing

• Managing in-game sessions and ensuring player safety

• Identifying, troubleshooting, and recording technical issues

• Maintenance of Virtual Reality equipment

• Supporting the Operations Manager

• Selling merchandise, Booking sessions

• Assisting with store presentation and cleaning
  
  WHO YOU ARE

• 2+ years of customer experience in the entertainment/hospitality industry

• Ability to manage overexcited customers

• Comfortable managing high-pressure situations, with the ability to actively and quickly resolve potential issues while keeping customers engaged

• Strong and engaging oral presentation skills

• Experience working in small and large teams

• Demonstrated patience and understanding when managing customers 

• Taking accountability for your work and decisions

• A passion for VR, gaming and technology

• Must be reliable and have a good attention to detail.

• Hours can be neg.

You must be reliable, punctual and well-presented with the ability to prioritise tasks and work in a team.

*Not suitable for high school students as roster requires some weekday work

WORKING HOURS

We are looking for a Game Master to join our expanding team on a Part time basis, MUST be available to work Saturdays once trained and available to work school holidays, other weekdays by Roster. Extra shifts are also available over school holidays. Training will be conducted during weekdays.

Our employees are under the Amusement, Events and Recreation Award [MA000080]