Connect2Group

Connect2Group is a not-for-profit organisation dedicated to supporting people with disability through personalised, client-focused services. As a registered National Disability Insurance Scheme (NDIS) provider and accredited Inclusive Employment Australia (IEA) provider, we have proudly served the community for over 30 years, driving innovation, fostering inclusion, and achieving positive, lasting change.

We are currently looking for a Full-Time Quality Manager to help ensure compliance with the NDIS Practice Standards, NDIS Quality Indicators, and Inclusive Employment Australia (IEA) requirements through a structured, education-driven approach. This role ensures the organisation always maintains audit readiness, by embedding compliance into everyday practice via targeted training, coaching, and continuous improvement systems.

This role includes:

• Lead and maintain a Quality Management System aligned with NDIS Practice Standards and IEA requirements

• Drive audit readiness through internal audits, mock audits, file reviews, and staff coaching

• Coordinate external audits, including preparation, evidence collation, and staff briefing

• Develop and deliver compliance training to build workforce capability in NDIS standards, documentation, and audit evidence

• Oversee risk, incident, and complaints systems in line with NDIS safeguarding requirements

• Ensure reportable incidents are identified, managed, and notified appropriately

• Monitor compliance data, audit outcomes, incidents, and feedback to identify trends and improvement opportunities

• Lead continuous improvement initiatives and ensure actions are documented, implemented, and evaluated

• Ensure policies, procedures, and documentation align with legislation, NDIS standards, and best practice

• Maintain training, competency, and compliance records in an audit-ready state

• Embed a strong documentation and evidence-based practice culture across the organisation

• Integrate Workplace Health & Safety (WHS) into compliance systems, training, and audit readiness

Skills and Experience

• NDIS Worker Screening Card and Blue Card

• Car and Drivers Licence

• First Aid and CPR

• Proven experience in NDIS compliance, quality, or audit roles

• Strong knowledge of NDIS Practice Standards, Quality Indicators, and safeguarding requirements

• Experience leading audits (certification, surveillance, verification)

• Expertise in developing training programs and building workforce capability

• Excellent analytical skills with the ability to translate data into improvement actions

• Strong leadership and stakeholder engagement skills

Benefits of Working with Connect2Group

• Salary sacrifice up to $15,900 available to the not-for-profit sector

• Competitive Salary

• Work laptop provide

• Opportunity to work for an organisation with an experienced team of professionals

• Positive work culture