Coconut Grove Apartments is hiring a Full time Front Office Supervisor role in Port Douglas, QLD. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role

We are seeking an enthusiastic and experienced Front Office Supervisor to join our team at Coconut Grove. Reporting directly to the Assistant Manager, this hands-on role is ideal for someone passionate about guest service, team leadership, and operational excellence.

About the Role

As Front Office Supervisor, you will oversee the day-to-day operation of the resort reception while leading by example in delivering exceptional guest service. This is a hands-on position involving reception duties , overseeing housekeeping and maintenance coordination, and supporting the implementation of systems and procedures that improve efficiency and the overall guest experience.

Key Responsibilities

• Welcome guests and manage check-ins and check-outs

• Deliver exceptional customer service to all guests

• Assist with reservations, guest enquiries, and concierge services

• Handle guest feedback and issue resolution professionally

• Assist with staff training, onboarding, and support

• Communicate and coordinate with housekeeping and maintenance departments

• Monitor room status, guest requests, and maintenance follow-up

• Ensure presentation standards of reception and guest areas are maintained

• Assist in creating and implementing new systems and procedures

• Identify opportunities to improve workflow and operational efficiency

• Use the Resly reservation system for bookings, guest management, and daily operations

About You

• Previous experience in a hotel, resort, or hospitality front office role

• Supervisory or leadership experience preferred

• Strong communication and organisational skills

• Ability to take initiative and improve existing processes

• Professional presentation and positive attitude

• Ability to multitask and work across multiple departments

What We Offer

• Full-time position available

• Opportunity to work in a luxury boutique resort environment

• Supportive and friendly team culture

• Beautiful Port Douglas location

If you are passionate about hospitality and enjoy leading a team while delivering exceptional guest experiences, we would love to hear from you.