To organise, control and manage the operations of our gelato store. 

Benefits

Task & responsibilities

• Managing the shopfront operations, ensuring a consistently professional, clean, and well-organised environment.
• Managing the roster to ensure adequate coverage and efficiency during operating hours;
• Authorising and monitoring opening and closing schedules, ensuring compliance with operational protocols and security procedures.
• Exercising full control over the hiring, training, and supervision of staff, ensuring the team is highly skilled.
• Supervising staff and conducting performance reviews. 
• Enforcing occupational health and safety protocols, ensuring compliance with workplace legislation and fostering a safe, productive work environment.
• Implementing and monitoring compliance with health and safety regulations, including sanitation standards, regular audits, and ongoing training in food handling and workplace safety.
• Making the final product development decisions, including determining and approving the introduction of new gelato flavours and complementary products to meet customer demand and market trends.
• Overseeing and directing production operations in the back-of-house, ensuring processes are efficient and in line with our standards.
• Setting and maintaining high product quality standards, including taste, presentation, and preparation, to strengthen brand reputation and customer loyalty.
• Managing inventory levels, making orders, fostering supplier relationships, ensuring consistent stock availability. 
• Sourcing and negotiating with new suppliers for seasonal products and evaluating existing supplier performance; ensuring cost efficiency, quality standards, and continuity of supply.
• Analysing inventory costs and implementing strategies to reduce waste, increase efficiency, and maximise profitability.
• Providing informed product guidance to customers, including expert advice on flavours, ingredients, and dietary requirements to enhance the customer experience.
• Monitoring sales performance and developing strategies to drive revenue growth while controlling costs and optimising operational efficiency.
• Leading the budgeting process for the store; preparing, monitoring, and controlling budgets to ensure financial sustainability and alignment with the organisation’s strategic objectives.
• Overseeing and maintaining accurate and up-to-date financial records across all aspects of the business, including sales, expenses, payroll, and supplier accounts. 
• Implementing and monitoring accounting systems, ensuring full compliance with regulatory and taxation requirements, preparing financial reports and conducting regular reviews to identify trends and variances.
• Reviewing and approving quarterly BAS and communicating regularly with the bookkeeper.
• Establishing, reviewing, and adjusting product pricing structures based on cost analysis, market trends, and profitability targets. 
• Designing and implementing marketing initiatives, including targeted campaigns and social media strategies to attract new customers and retain existing ones.
• Setting and enforcing service standards, managing customer communications across all channels, and resolving escalated complaints in a professional manner.
• Identifying and capitalising on business development opportunities, such as entering new markets, launching additional products or services, and forming strategic partnerships with other local businesses.

Qualification & experience

Qualification & Experience

Diploma level qualification + 1 year relevant work experience. 

Alternatively 3 years full time relevant work experience may be considered in lieu of the above in some circumstances.