Digital Solutions Officer

Contract: 12months
Location: Canberra
Security Clearance : NV1 Clearance Required

We are seeking a capable Digital Solutions Officer to support a government division by driving business process improvements through digital tools and automation. This role suits a hands-on professional who enjoys working closely with business users to turn requirements into simple, effective digital solutions using Microsoft 365 and Power Platform technologies.

About the Role
You will engage with stakeholders to understand current processes, identify inefficiencies, and deliver low to medium complexity digital solutions. The focus is on configuration, workflow automation, and continuous improvement, not custom development.

Key Responsibilitie

Work with business users to:

• Understand processes and pain points
• Gather and document requirements
• Recommend practical digital solutions

Build and maintain solutions using:

• SharePoint Online
• Power Automate
• Power Apps
• Power BI
• Manage backlog and implement improvements to existing solutions
• Ensure solutions are user-friendly and aligned with organisational standards
• Provide user training, documentation, and knowledge transfer
• Deliver basic user support and troubleshooting
• Collaborate with internal IT teams where required

Skills & Experience Essential:

• Practical experience with Microsoft 365, including SharePoint Online and Power Platform
• Strong ability to translate business needs into digital solutions
• Excellent communication and stakeholder engagement skills
• Strong problem-solving ability
• Understanding of data modelling and reporting concepts

Desirable:

• Experience in government environments
• Knowledge of information management and information security

Security Requirement

• Must hold a current NV1 Australian Government Security Clearance (minimum)

Hit apply ot reach out to Lorena Orp - lor•••••••@igniteco.com




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