Service Manager (QLD) - HVAC | Controls | Chillers

Service Manager (QLD) - HVAC | Chillers | Controls
Brisbane
$135k base salary + $17.5k car allowance + bonus (c10%-12%) + super

APAC FM is recruiting an industry-leading Service Manager | HVAC for a major manufacturer within the HVAC industry. This role will provide leadership for the service team(s) growing their market share & executing a growth strategy in line with companies vision.

What’s in it for you:

• Leadership role where you can dictate the performance of the Service Delivery in region for one of the best companies within the HVAC industry.
• Direct access to a highly supportive leadership team invested in mentoring future leaders within the company offering PROVEN progression.
• Join a high-performing team within the HVAC industry with ambitious growth plans and a commitment to excellence, L&D & innovation.
• Work with talented professionals in a culture that values service quality, accountability, and continuous improvement.
• Diverse role covering Strategy, Development, Service Delivery, Customer management, Leading a team of 8/10 technicians, Staff management and development.
• Cross functional exposure working closely with Sales, Business Development, Finance etc.
• Shape the long-term success of the region, collaborating closely with established clients who have a national footprint.

Your day-to-day responsibilities:

• Manage and support a dynamic team of Service Technicians, ensuring high-quality service delivery, team productivity, and client satisfaction
• Take full accountability for the branch budget, overseeing all financial aspects, including P&L, cost management, and setting financial goals in line with company targets
• Collaborate closely with the GM to ensure the HVAC service operations run optimally and meet client expectations consistently
• Work with the GM to identify and capitalize on growth opportunities within HVAC, Chillers & Control services, as well as explore new market segments through strategic partnerships.
• Lead the service division to achieve high levels of operational efficiency, including oversight of the sales department and adherence to KPIs
• Set and manage departmental goals and budgets, aligning them with the strategic vision to drive growth within HVAC services
• Oversee contract P&L and financial planning, including contract renewals, quoting, and reporting
• Provide regular, KPI-driven reports to the GM and Directors to track performance and areas for improvement

Requirements:

• HVAC Expertise: A strong background in HVAC with experience managing service delivery teams - ideally 10 years + industry experience.
• Leadership: Proven ability to oversee operations and ensure high levels of client satisfaction and team productivity - Ideally 5 years + managerial experience.
• Financial Acumen: Competency in P&L management, budget oversight, and aligning financial objectives with departmental growth
• Performance Management: Ability to monitor, analyze, and improve department performance in alignment with business strategies
• Client-Focused: Strong communication skills for client interactions and internal team collaboration

If you’re interested in this role, reach out to Grant Townsend for a confidential discussion at **************@apacfm.com.