Service Lead

About Us

Novita provides early intervention, rehabilitation, therapy, assistive technology and disability services to more than 6,000 people living with disability, as well as support for their families and carers. Our primary purpose is to enable kids, young people and adults living with disability and their families to participate in the community to their full potential. 

About the Role

An exciting opportunity is available for an experienced and passionate Service Lead to join our organisation, located in the Northern suburbs. This is a full-time position, on a 12 month contract, with the potential for an extension beyond the initial term.

Reporting to the Manager, Community Living (MCL), our Service Lead positions play a key role in ensuring Community Support Workers are well equipped to deliver the best service to their clients, through coaching, guidance, and mentoring. Service Leads understand the different challenges that people living with disability may face, and the opportunities available to them, so they can provide the appropriate services and staff to meet these needs. 

As a Service Lead the primary focus of your role is to: 

• Work closely with the MCLs to ensure quality care and support is provided to clients 
• Facilitate the delivery of person-centred active support for our high physical need clients 
• Focus on improving client outcomes through quality and safeguarding practice leadership 
• Use supportive supervision and mentoring technique and practices to implement person centred active support – the ‘go to person’, point of contact to escalate matters to the MCL
• Provide support and direction to staff for day-to-day functions (i.e. ensure appointments are kept, changes are communicated)
• Develop and maintain positive, respectful, and professional rapport and relationships with clients and their families 
• Document and report to MCL’s on person centred active support activities in services, areas of success and excellence, areas for improvement and staff/client stories of effective active support
• Report staff performance concerns and support the MCL with coordinating and undertaking performance reviews of CSWs.

This role involves a combination of both performing administration duties, as well as working on the floor with our CSW’s. Ordinary work hours are Monday to Friday, 9am - 5pm or hybrid floor shifts depending on client load.

About you 

We are looking for a compassionate team-player who has demonstrated leadership qualities and wants to have a positive impact on the lives of our clients, while working closely with our Community Support Workers and Managers, Service Delivery.

As a Service Lead you possess:

• Prior experience in leading care teams
• The ability and experience to work with high physical need clients
• Flexible and reliable, and able to easily adapt to change in work demands and circumstances
• Demonstrated understanding of and experience working within the disability sector and the NDIS
• Excellent communication and interpersonal skills, including the ability to work and communicate effectively with the clients we support, families, community agencies and other professionals
• Demonstrated ability to resolve complex problems and develop effective solutions
• Professional and able to provide support to complex care clients and stakeholder groups during crisis periods.
• Knowledge of the principles of person-centred care, consumer engagement and active listening 
• Knowledge and understanding of disability and the rights of people with disability 
• Experience leading, mentoring and monitoring teams in a team leader role
• A demonstrated understanding of cultural diversity and its impact on individuals within a workplace
• Knowledge of the impact that societal attitudes and inherent stigma and discrimination have historically had on the lives and rights of people with disability.

Job Requirements:

• Certificate III or IV in Individual Support, Leadership and Management or equivalent knowledge, skills and experience
• A current NDIS clearance and First Aid Certificate 
• Sound numeracy and literacy skills, including report writing
• Excellent computer skills 
• An unencumbered SA driver’s licence
• Australian Residency status or valid Australian working rights visa
• Attend and maintain current mandatory training requirements including any client specific competency-based training

If you are passionate about making a difference in the lives of people with disabilities and have the skills and experience we are looking for, we would love to hear from you!

We’re serious about safeguarding our clients. If you don’t have a current NDIS Worker Check and SA Working with Children Check, we’ll let you know how to obtain these prior to starting work with us.

Remuneration Package and Benefits

Total remuneration package includes base salary, annual leave loading and statutory superannuation contribution. Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay by approximately $5,000. Further salary-packaging benefits available include meal and entertainment expenses, accommodation and venue hire, private novated leasing and additional superannuation contributions. 

Apply Now and make a difference!

When you work with Novita, you change lives, click ‘Apply Now’.   If you would like to have a confidential conversation before applying, contact Heath Nash on 1300 668 482 or **********@novita.org.au

Applications close Sunday 11th May 2025.

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a criminal history check prior to confirmation of employment.