Acusensus
Service Desk Analyst
Ingleburn, 2565, Sydney, New South Wales
Manufacturing, Transport & Logistics / Other
Full time
Posted 04/07/2025
Closed 03/08/2025
We are seeking a motivated and detail-oriented Service Desk Analyst to join our growing team, providing first-level technical support and remote system monitoring across Australia and internationally. This role is based at our Ingleburn office and operates on a 24/7 rotating roster, including nights, weekends, and public holidays.
As part of our dynamic Help Desk team, you will be responsible for monitoring deployed systems, troubleshooting technical issues, and ensuring reliable operations for internal teams, clients, and subcontractors. You will also contribute to continuous improvement initiatives and collaborate with other departments as required.
What You’ll Do
- Monitor and remotely troubleshoot systems deployed nationally and internationally
- Provide first-level technical support to internal staff, clients, and subcontractors
- Respond to support calls in a timely, professional, and customer-focused manner
- Accurately document work performed, incidents, and solutions
- Escalate complex issues to the appropriate teams where necessary
- Maintain up-to-date knowledge of Help Desk processes and technologies
- Assist in onboarding and training new team members
- Collaborate with other teams
- Contribute to a positive, team-oriented environment
What We’re Looking For
- Previous experience in a Service Desk, Help Desk, or technical support environment (Level 1)
- Strong troubleshooting, problem-solving, and communication skills
- Ability to work effectively under pressure in a fast-paced, 24/7 operational setting
- High attention to detail and strong organisational skills
- Self-motivated with the ability to learn and operate independently
- Commitment to providing exceptional customer service
- Team Player: A collaborative approach with a transparent, solution-focused mindset
Bonus Points for Experience In:
- Exposure to Linux operating systems
- Experience with AWS environments
- Familiarity with ITIL practices or ISO standards
About Company
Who We Are
Acusensus is an Australian technology success story. Since 2018, we have been using world-leading AI-driven imaging technology to tackle road safety challenges, reducing accidents caused by distracted driving. Our work is making a real impact, and as we expand globally, we're looking for talented people to join our journey.
Why You'll Love Working with Us
We’re not just a tech company; we’re a purpose-driven team that values impact, collaboration, integrity, care, and delivery. At Acusensus, you’ll be part of an innovative, fast-growing organisation where your work will directly contribute to saving lives and making communities safer.
What We Offer:
- Competitive salary package (range $77 - $82K base) + super & short-term incentive.
- Be part of a supportive team providing critical services in a fast-growing industry
- Opportunities to expand your technical skillset and contribute to process improvements
- Stable full-time role with rotating 24/7 shifts to suit different lifestyles
- Access to an Employee Assistance Program (EAP) for personal and professional support.
- A collaborative and supportive team environment.
Ready to make an impact?Apply now and help us deliver reliable, high-quality technical support across Australia and beyond.
We are unable to offer sponsorship for this role, meaningcandidates must possess fullworking rights in Australia.
All candidates selected for appointment will undergo a series of checks before an employment offer is made. We will, of course, cover the cost.
- Drivers License History Check
- Police Check
At Acusensus, we're building a diverse and inclusive workplace where everyone feels valued, respected and empowered to drive positive change. We're committed to fostering an inclusive environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.