RETAIL SUPERVISOR

We are looking for a dynamic and experienced Retail Supervisor to join Lohkan Brothers Pty Ltd. T/A UNITED PAMBULA. In this role, you’ll play a key part in driving store performance, delivering exceptional customer experiences, and contributing to the overall success of our business.

As a Retail Supervisor at Lohkhan Brothers Pty Ltd T/A UNITED PAMBULA, you will oversee the daily operations of our store in Pambula, NSW, Australia. Your responsibilities will include ensuring top-notch customer satisfaction, managing transactions, supervising staff, and maintaining store budgets. This is an exciting opportunity to lead a team in a fast-paced environment and make a tangible impact on our store’s success.

DUTIES & RESPONSIBILITIES

•    Ensuring safety and security procedures are enforced

•    Examining returned goods and deciding on appropriate action

•    Interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances

•    Responding to customers' inquiries and complaints about goods and services

•    Ensuring that customers receive prompt service and quality goods and services

•    Planning and preparing work schedules and assigning staff to specific duties

•    Ensuring that goods and services are correctly priced and displayed

•    Taking inventory of goods for sale and ordering new stock

•    Instructing staff on how to handle difficult and complicated sales procedures

•    Maintaining records of stock levels, financial transactions, and employee performance

•    Manage stock ordering for confectionery, beverages, frozen pies, ice cream, and groceries, ensuring optimal inventory levels, minimal waste, and timely replenishment.

•    Manage supplier payments, assist with payroll, and prepare staff rosters to ensure efficient shift coverage

•    Oversee cashier operations, till reconciliation, and daily cash deposits while maintaining accurate financial records

•    Monitor and order all fuel grades, ensuring timely delivery and maintaining compliance documentation

•    Monitor fuel tank water tests to uphold fuel quality and safety standards.

•    Prepare and submit accurate day-end sales, stock, and staff performance reports to management

QUALIFICATIONS & REQUIREMENTS

AQF Certificate II or III (ANZSCO Skill level 4)

Proficiency with inventory management software, point-of-sale (POS) systems, and retail technology.

Strong problem-solving and decision-making skills to address operational challenges and customer inquiries.

A results-driven mindset with a desire to meet or exceed sales targets.

Previous experience as a Retail Supervisor or in a customer service role (preferred).

Ability to thrive under pressure while juggling multiple tasks and priorities.

A passion for delivering outstanding customer service and exceeding expectations.

WORKING HOURS

Full-time position, 38 hours per week.

BENEFITS

•    Competitive Salary

•    Flexible Working hours to support work-life balance

•    Opportunities for career advancement and professional development.

•    Employee discounts on Domino’s products and services.

•    Hands-on experience in team leadership, paving the way for future managerial roles.