RETAIL MANAGER

Managing and supervising daily store operations to ensure smooth and efficient service.

Leading, training, and motivating staff to achieve sales targets and provide excellent customer service.

Monitoring stock levels, ordering inventory, and managing supplier relationships.

Implementing merchandising strategies to maximise sales and maintain store presentation.

Managing budgets, monitoring financial performance, and preparing reports.

Ensuring compliance with company policies, tobacco licensing regulations, and workplace health and safety standards.

Handling customer enquiries, feedback, and resolving complaints effectively.

Benefits

Competitive salary of $80,000 + superannuation.

Staff discounts on a wide product range.

Supportive and friendly team culture.

Continuous training and professional development

Task & responsibilities

Conduct staff training to ensure employees are equipped with product knowledge, and compliance awareness.

Supervise store employees, ensuring adherence to company policies, procedures, and customer service standards.

Ensure the store operates in compliance with all occupational health and safety regulations.

Enforce workplace safety procedures and conduct regular risk assessments.

Qualification & experience

Proven retail management or supervisory experience (tobacco, convenience experience highly desirable).

Strong leadership, people management, and training skills.

Excellent organisational and problem-solving abilities.

Ability to achieve KPIs and meet sales targets.

Sound knowledge of stock control and merchandising.

Financial acumen with experience in reporting and budgeting.

Outstanding communication and customer service skills.