Product Support Advisor

Why work with Austin

Access Global

Opportunities

With offices and facilities located around the world, our people can experience professional opportunities across our local and global teams.

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Work Options

We offer a range of career paths to suit your skills and interests, from boilermakers and engineers to marketing, finance and administrative roles.

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We offer inclusive and diverse work environments, with teams that share knowledge, challenge one another, and offer real leadership.

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Your Value

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Your Career

We believe in supporting our own, promoting people from within the organisation to help them reach the next level in their career.

Work With Us

The engineering industry is constantly evolving and so are we. Austin is a dynamic company that thrives on continuous
improvement and innovation. And our people are our biggest
asset—all 1,700 of us (and growing).

Our success is only possible through the contribution made by our employees. We value the work of every person and strive to create a sense of purpose and achievement in all the work we do.

We hire people that demonstrate the same standards of integrity, teamwork and commitment to excellence that we hold ourselves to. And we’re proud of what we’ve built together.

Join our company and become part of a thriving global culture.

Description of the role

Austin/Mainetec are on the hunt for qualified and experienced engineering trade qualified individual for a full-time permanent opportunity to champion the delivery of our innovative products across multiple QLD sites for our clients within the mining and resources sector.

You will be responsible for the Southern and Central Bowen Basin Region, managing all sales from the quote through to delivery and after sales support, reporting to the Regional Manager QLD. This role will require regular customer site interaction for product inspection and support.

As a knowledgeable, and flexible boilermaker, you will make your mark in the QLD resources industry by representing a global and reputable engineering firm that do great things and keep the QLD economy moving.

Mandatory Qualifications & License

About you

A qualified and experienced Boilermaker, ideally with supervisor experience
Hold a Boilermaker Trade Certificate in Heavy Fabrication or Engineering or similar (essential)
Sound mine site experience including Rio Tinto approved and up to date inductions (desirable)
Previous supervisory experience or desire to advance into supervisory roles when required on site
Sound knowledge and experience in HME Fabrication
Experience working on dump truck trays and excavator/loader buckets
Experience fitting dump truck trays (desirable)
Will be flexible, and adaptable to various mine site travel requirements around WA to support our products in the field, conducting repairs as required, offering advice and support (essential)
Readiness to be on site when any new Austin product is being fitted to a machine
Will have excellent communication and relationship building skills in liaising with site teams and supporting tray fitments
Demonstrated understanding and commitment to safe working practices (mining and resource industry standards, preferred)
Self-motivated, organized and reliable

About You

8/6 or 14/7 roster, FIFO from Perth only
Accommodation and meals provided on site, travel to and from site organised for you
Competitive rates paid weekly, plus casual leave loading
Growth and Career Opportunities working in a global organization
Retention bonus up to $2,500 after first 6 months, upon completion of probationary period; T&C’s apply
Quarterly communications session covering our global and local business performance.

Other Benefits

Weekly nominations for Worker of the Week (WoW), successful employees receive a $100 voucher to spend within our Bucket, Bodies and Benefits program (BBB)
The chance to win $100 vouchers for safety reports
We offer a referral bonus paid to employees who refer a new Welder or BM that successfully completes their probation
Employee Benefits Program with discounts or cash back at over 400 retailers Australia wide to save on groceries, clothing, travels, accommodation and more
Access to our Employee Assistance Program EAP / Free counselling sessions for you and your family