Level 1 IT Support Technician

An exciting opportunity now exists for a newly created Level 1 IT Support Technician to join the Corporate head office team due to business growth and expansion. Working in an A-grade internal team of 4 IT professionals, this role will be based in the brand-new ‘Industry Lanes’ mixed-use development on Church Street (Richmond. Working closely with the Network/Systems Engineers, the Support Technician will be responsible for Level 1 system tickets and IT support across the Jellis Craig network of 1200+ staff and 40 Victorian offices.

A great collaborative team environment ensures ongoing training and mentoring to develop a wide skillset and knowledgebase. A big emphasis on office culture, personal development and team support helps to deliver a platform that encourages personal growth as well as business growth.

In addition, this role includes broader IT tasks, including Microsoft 365/Entra management, hardware/software maintenance, problem solving and researching the latest hardware and software.

Here’s a snapshot of the responsibilities that the Support Technician will own:

• Work as part of the helpdesk team and provide first point of call for support, training and on-going troubleshooting assistance to all employees for all company systems

• Perform onsite service calls at Franchise Offices when required

• Maintain and update the corporate Website, E-Marketing Platform and Reporting system

• Troubleshoot network, hardware & software problems including:

  • Desktop Computers

  • Client tablet, and mobile devices

  • Printers

  • CRM Platform

  • VOIP & Phone Systems

  • Firewalls

  • Server Infrastructure

• Manage Microsoft 365 and Entra Directory

• Monitor/Administer Corporate Intranet

• After hours maintenance may be required

• Keep IT knowledge base up to date and relevant

• Create and maintain network user accounts, passwords, permissions and licensing

• Manage SentinelOne and Proofpoint Security Platforms

Assisting the IT Engineers in the following areas:

• Design, implement and monitor external and internal Networks and VPNs

• Design, implement and monitor firewall policies

• Maintaining Software & Hardware

• Configuring all end user devices in line with Company Policy

• IT Strategy (Corporate and Franchise levels)

• Manage the Jellis Craig Domain

  • Cloud Infrastructure

  • Active Directory

  • Microsoft 365 and Entra

• Network growth design and implementation

• Virtual Machine and SAN management

• Website/ E-Marketing / Reporting system management, design and maintenance

• Research into current and future IT trends

• Print Solutions

• Managing IT Security and Investigating Security alerts

• Security Awareness Training

Supporting:

• FreshService Ticketing System

• TeamViewer

• Syncro

• Microsoft 365 Stack

• Active Directory

• AWS

• Microsoft Windows Server Environment (2012, 2016, 2022, 2025)

• Microsoft Exchange (2019 and Microsoft 365)

• Proofpoint Email Protection

• SentinelOne Endpoint Security

• Active Directory Domain Services (ADDS, DNS, DHCP, GP, etc.)

• Microsoft SharePoint

• Microsoft OneDrive

• VMWare and Microsoft Hyper-V

• PowerShell, JavaScript, html

• Watchguard Firewalls

Required Qualifications, Skills & Experience

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.

• Passion for Technology

• Great problem-solving skills

• Prior working knowledge of Microsoft Stack (Windows OS, Office suite, 365)

• A demonstrated ability to multitask

• Excellent communication skills, both written and verbal

• Strong organisational skills and attention to detail

• Ability to work autonomously, prioritise and show initiative.

• A valid Victorian Car Driver’s License

How to Apply

To apply for this role or for any queries, please submit directly via ********@jelliscraig.com.au

 Only short-listed candidates will be contacted.