Information Management Officer

Job Description

The Information Management Officer is responsible for:

• Supporting the development, implementation, monitoring and continuous improvement of the Office’s records management system and associated processes; and
• Providing training and support to staff on their responsibilities towards compliance with legislative and information management requirements.
Responsibilities of the position
Quality Customer Service Delivery

• Supports the Customer Service and Records Team to deliver a quality customer service to both internal and external customers that is accurate, efficient and helpful at all times.
• Acts as a first point of contact for enquiries about information management protocols and delivers induction and ongoing records management training for all staff.

Records Management

• Supports the development and implementation of policies and procedures to ensure compliance with the office’s Record Keeping Plan and the State Records Act 2000.
• Maintains the security and integrity of records within the office’s Electronic Document Records Management System; Content Manager and assigns security classifications for files and access authorities for users.
• Maintains the Office’s records retention and disposal schedules and manages the disposal of records in a timely and authorised manner.
• Receives, registers and processes incoming correspondence.

Information Management

• Assists with the management of Office records, Information Assets and Content Manager to ensure the effective and efficient storage, security, retrieval and disposal of information.
• Actions Content Manager Service Requests and helps to develop good records management procedures within the office.
• Operates within the Office’s corporate governance framework, policies and procedures and ensures effective transparency and accountability of information management functions.

Other

• Undertakes other duties as required.

Selection Criteria
ESSENTIAL
• Demonstrated experience and knowledge in contemporary records and information management practices and systems relevant to a public sector organisation.
• Proficient in the use of an Electronic Document Management System in a records management environment, including delivering training relevant to the system.
• Good problem solving and organisational skills and the ability to manage competing tasks.
• Well developed communication and interpersonal skills and the ability to effectively liaise with individuals at all levels to build productive working relationships.
The occupant of this position requires a satisfactory criminal record screening clearance (National Police Certificate).

For Further Job Related Information
Please contact Trent Bersan, Customer Service and Records Manager on 9220 7525.

Application Instructions
Please see attached Application Form and Information for Applicants Package.