Hotline Technician BT

#yourmission

As the 2^nd Level Hotline Technician BT you’ll support our global customer base remotely to to ensure the smooth operation and high availability of KNAPP customer IT services with a focus on LINUX around the globe. A typical day for you could look like this: 

• Manage, resolve, and document technical support requests remotely, ensuring timely incident resolution and system updates.
• Analyze and troubleshoot complex system and network issues, applying structured diagnostics and creative problem-solving.
• Support system transitions from project deployment to customer service, ensuring operational readiness.
• Provide global technical support, including emergency response and network troubleshooting.
• Collaborate across departments to optimize systems and recommend improvements to hardware, software, and network operations.
• Interpret and develop system architecture, data models, and integration specifications.
• Monitor and maintain network infrastructure for optimal performance, capacity, and security.
• Install, configure, and administer networks, servers, databases, and applications.
• Develop network solutions tailored to business needs and maintain detailed documentation of configurations and resolutions.
• Ensure compliance with policies and participate in ongoing training locally and internationally.
• Perform additional duties as required.

The working hours for this role will change between 6am – 2pm, 7am – 3pm and 8am – 4pm, depending on daylight savings and time difference to Europe.

#youareknapp

• Technical degree or equivalent qualification,
• Excellent IT knowledge,

• Expert LINUX knowledge (such as Suse, Oracle Linux, navigation and manipulation safe)
• Basic knowledge of operating system LINUX (basic shell commands),
• Database knowledge (administration, data mirroring, backup management),
• Network knowledge (switch and access point administration, NW dump analysis),
• Excellent general IT knowledge,
• Pro-active and self-motivated,
• Well-developed capabilities in error and problem analysis,
• Desire to collaborate, learn from others and share knowledge,
• Desirable: German language skills.