Hotel Service Manager

Reporting to the Operations Manager, you will co-ordinate and oversee the running of the hotel in the afternoon/night, with particular emphasis on managing all night operations of the hotel, including hotel security and the auditing process.

Benefits

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.

• Incredible team member discounts from your first day on the job.
• 50% off stays a EVT hotels – Rydges, Lylo, QT, Atura, and more.
• $2 movie tickets, plus Moonlight, Good class, Candy Bar discounts and more
• Awesome winter and summer saving and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

Task & responsibilities

Task & Responsibilities

Some key responsibilities of this role are:

• Completing daily auditing and accounting tasks, including reconciling guest accounts, balance or revenue and payments and preparing financial reports
• Ensure the safety and security of our guests and team
• Liaise with other departments, providing systematic communication to ensure exceptional guest experiences
• Reception & Reservations duties, including check-in and check-out
• Anticipate and exceed guest needs as they occur through your shift
• Responding to all guest comments and complains with professionalism, tact, diplomacy, urgency and a genuine sense of always caring, and communicating to Operations Manager
• On call from completion of shift to 8am, while Accommodation is provided.
• This is a FULL TIME SALARY Position

Qualification & experience

Qualification & Experience

• Diploma or higher level qualifications and Minimum 1 Year Hotel Management Experience / or equivalent
• Excellent communication and collaboration skills, including written and spoken English
• Competence in Microsoft Office
• Ability to work late/ overnight and being on call
• Previous experience with Opera PMS desirable

Skills

• Leadership: Ability to lead and motivate a diverse team, ensuring smooth operation and guest satisfaction
• Problem-Solving: Capacity to quickly address and resolve issues that arise in a fast-paced hospitality environment
• Customer Service: Strong focus on providing exceptional service to guests, handling complaints effectively, and ensuring a positive experience
• Organizational Skills: Aptitude for managing schedules, budgets, and resources efficiently to maintain hotel operations smoothly
• Communication Skills: Effective communication with guests, staff, and management to ensure clear expectations and smooth operations. 
• Attention to Detail: Being meticulous in overseeing all aspects of hotel operations, from cleanliness to service quality, to maintain high standards and guest satisfaction