Hospitality, Retail and Service Managers nec

We are seeking for The Hospitality, Retail, and Service Manager nec position at IGA Local Grocer Little Mountain are responsible for overseeing the daily operations of the retail services within the store. This includes managing staff, ensuring customer satisfaction, and maintaining high standards of service. The role requires strong leadership skills, a customer-focused attitude, and the ability to manage multiple tasks in a fast-paced environment.

Benefits

• Professional Development: Access opportunities for ongoing training and professional growth, including leadership and management courses.
• Work-Life Balance: Flexible working hours to help you balance your personal and professional life.
• Community Engagement: Be part of a company that values its role in the community, offering chances to engage in local events and initiatives.
• Supportive Work Environment: Work in a positive, team-oriented environment where your contributions are recognized and valued.
• Career Advancement: Opportunities for career progression within the IGA network, both locally and nationally.

Task & responsibilities

• Deliver a positive shopping and service experience for all customers.
• Address customer inquiries, complaints, and feedback in a professional manner.
• Implement initiatives to improve customer satisfaction, retention, and loyalty.
• Oversee day-to-day operations across hospitality and retail sections.
• Manage inventory, stock control, and ordering to ensure availability and accuracy.
• Maintain cleanliness, safety, and visual presentation of the store to company standards.
• Monitor financial performance, including budgeting, sales targets, and cost control measures.
• Ensure adherence to all health, safety, and food handling regulations.
• Conduct regular workplace audits and inspections to maintain compliance.
• Implement and enforce workplace safety policies to protect staff and customers.
• Supervise and motivate hospitality, retail, and service staff to achieve high performance.
• Coordinate training and professional development programs for team members.
• Ensure staff compliance with company policies, procedures, and standards.

Qualification & experience

• Relevant Qualification and At least 1 year of experience in in Hospitality Management, Retail Management, or a related field.
•  Strong leadership and team management skills.
•  Exceptional customer service and communication skills.
•  Experience in managing retail or hospitality operations, including inventory and financial management.
•  Knowledge of health and safety regulations in the retail and hospitality sectors.
• Proficiency in using point-of-sale systems and retail management software.
•  Ability to work in a fast-paced environment and manage multiple priorities.