Head of Aquatics

Are you a high-performing aquatics professional with a track record of running large-scale swim programs, delivering exceptional customer experiences, and driving commercial outcomes? We’re searching for a Head of Aquatics to lead the iconic Rackley Swimming Miami—one of the biggest and most dynamic aquatic programs in Queensland.

This is a unique opportunity to not only lead a thriving swim school but also influence customer experience across the entire venue and drive growth across other key revenue lines.

Why Join Us?

• Lead at Scale – Oversee one of the state’s largest swim schools and aquatic programs.
• Broaden Your Scope – Take charge of customer experience, in-water programming, and other key revenue channels.
• Make Your Mark – Bring your strategic thinking, leadership and innovation to elevate the business.
• Career Growth – Ongoing professional development with pathways into senior leadership.
• Supportive Team Culture – Work with passionate professionals who care deeply about aquatics and community.
• Attractive Package – Competitive salary, exclusive perks, and recognition for your impact.

What We’re Looking For:

As Head of Aquatics, you will be responsible for the overall performance, quality, and commercial success of the swim school and aquatic programming at Rackley Swimming Miami. You will also take ownership of the customer experience across the venue and lead the performance of other key revenue lines, ensuring the entire aquatics operation delivers an exceptional experience for all users.

Swim School Leadership

• Lead the strategy and delivery of our Learn to Swim program from infants through to squads
• Ensure consistent, high-quality teaching that aligns with our philosophy and national standards
• Monitor student progression and implement changes to drive results and engagement
• Maintain a culture of excellence and consistency in the water
• Lead the planning and delivery of programs such as holiday activities, school swimming sessions, and university student program

Team Leadership & Development

• Lead and develop a passionate team of swim instructors and aquatic staff
• Coach and mentor team members to deliver their best and develop in their careers
• Foster high performance, accountability, and engagement across the team
Drive a positive team culture built on our truths, recognition and trust

Customer Experience & Commercial Oversight

• Champion a customer-first approach across all touchpoints of the aquatics experience
• Ensure a seamless and positive journey for swimmers, parents, and casual users
• Lead the delivery of smaller aquatic programs and junior activities including Birthday Parties & Holiday Programs
Analyse feedback and customer data to improve satisfaction and retention

Operations & Business Growth

• Oversee day-to-day operations including scheduling, compliance, rostering and safety
• Collaborate with marketing to drive acquisition, retention and local awareness
• Maintain oversight of program occupancy, staffing ratios and cost efficiency
Build strong school and community partnerships to grow enrolments

About You

You’re a proven leader in the aquatics space who brings strategic thinking, financial acumen, and a deep passion for delivering life-changing swimming experiences. You’re confident leading teams, scaling programs, and driving both quality and commercial outcomes.

You have:

• Proven experience managing large swim schools and aquatic programs
• Strong people leadership – able to coach, motivate and retain high-performing teams
• A customer-obsessed mindset, with a track record of enhancing the end-to-end experience
• Commercial acumen – understanding of budgets, KPIs, labour management and program growth
• The ability to juggle operational excellence with strategic planning
• Current industry qualifications

If you’re ready to make an impact, drive growth, and shape the future of aquatics at Miami Aquatic Centre, we’d love to hear from you.

About us:

City Venue Management is a facility management company operating Aquatic Centres & Health Clubs from the Gold Coast through to the Sunshine Coast, as far West as Toowoomba and also in New South Wales. We currently operate 39 sites across Queensland and New South Wales, as we continue to grow and develop with each passing day.

At City Venue Management (CVM), our success hinges on our people.Our purpose is ‘creating experiences that delight and engage’. We champion a culture built on fun, energy, collaboration, simplicity, maturity, and a commitment to lifelong learning. If you're motivated to make a difference and share these values, we encourage you to apply.

Our Commitment to Safety:

Child safety is paramount at CVM. We're unwavering in our commitment to the health, safety, and well-being of every person who visits our facilities. We maintain a safe and comfortable learning environment, adhering strictly to all relevant policies and procedures. Our proactive and preventative approach includes regular and extensive training and development, informed by our core values and our partnership with Child Safeguard, the leading independent child protection experts in our industry.