Join Us in Building Australia’s Workforce of the Future

At Workinitiatives, we’re tackling Australia’s labour and skills crisis head-on. Our industry-led jobs and skills platforms connect employers, educators, service providers, job seekers, and migration specialists in collaboration with government and industry. Together, we’re creating targeted recruitment and upskilling solutions to build a vibrant, inclusive, and sustainable workforce.

We exist to build Australia’s workforce capabilities with trusted technology and initiatives that connect jobs, skills, people, and migration. With trust and credibility at our core, we operate with integrity, honesty, and respect, empowering both employers and job seekers to reach their full potential.

Now, we’re looking for our next Customer Success Manager to join the team.

About the Role

As our next Customer Success Manager, you’ll start in a role with strong growth potential as both our business and Customer Success function scale. You’ll be the friendly face (and voice) that helps our customers and users get the absolute best out of our platform by:

• Delivering standout onboarding, support, and customer success experiences for users
• Collaborating on training resources that help users get the most out of our platform
• Driving data analysis and integrity, highlighting insights and resolving discrepancies quickly
• Supporting partners through implementation to ensure the success of their sites and long-term adoption

This isn’t just a support role, it’s about building relationships, problem-solving, and helping shape the way Australia connects jobs and skills.

About You

You’ll fit right in if you are:

• People-focused: you love helping others succeed
• A communicator: you build trust easily and explain things clearly
• Curious & proactive: you ask questions, seek solutions, and make things happen
• Adaptable: you’re excited by change and thrive in a fast-moving start-up
• Experienced: you’ve worked in Customer Support, Customer Success, Account Management, or a similar role (1+ years)

If you’re curious about workforce development, skills, and how tech can solve big national challenges—you’ll love it here.

Why Join Us?

• Purpose-driven work: Be part of a mission to build Australia’s workforce capabilities and future-proof industries.
• High-touch partner service today, scalable innovation tomorrow: Help us shape how we support employers, partners, and job seekers.
• Career growth: Join in a starting role with opportunities to expand your skills and responsibilities as we grow.
• Flexibility: Enjoy flexible working arrangements in a collaborative and supportive team.

Ready to Make an Impact?

Apply now to be part of a team that values integrity, honesty, empowerment, authenticity, and respect—and help us connect jobs, skills, people, and migration for Australia’s future.