Tory Burch

Assistant Store Manager - Sydney QVB (New Store)

North Sydney, 2060, Sydney, New South Wales

Full time

Posted 11/04/2025
Closes 25/04/2025

As a Tory Burch Assistant Store Manager, you are the ultimate ambassador of our brand. You’re accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. This requires a constant balancing of priorities, including strategic, operational & leadership excellence with an authentic approach.

We are now seeking an Assistant Store Manager to join us for the new store at our historic Sydney QVB location

KEY RESPONSIBILITIES:

Leadership & People Management

  • Model behavior that reflects the company’s core values

  • Set clear goals & expectations and hold people accountable to a high standard of excellence

  • Manage overall team performance & growth

  • Build a world-class talent pool

  • Create & execute a strategy for effective store communications

  • Display a strong commitment to self-development and growth

Create the Customer Experience

  • Develop and maintain solid and trustworthy customers relationships

  • Carry out initiatives developed to activate specific clients segments and achieve targets

  • Implement a strong clienteling initiatives aligned with the Brand Strategy to strengthen customer relationships and increase customer spending

  • Ensure the Selling Flow is consistently executed. Act as a role model using storytelling to develop an emotional connection for customers with the brand and promote brand loyalty

  • Playing a leadership role on the sales floor whilst ensuring the highest level of customer experience

Represent the Brand

  • Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude

  • Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business

  • Take ownership for maintaining the Tory Burch aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment

  • Contribute to the community in a way that is aligned with Tory Burch social responsibility initiatives & that helps us reach new customers & build brand awareness

  • Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business

  • Keep up to date on stock situation and proactively work with Buying & Planning Department on stock consolidation and transfers

  • Ensure interior and exterior image of the store is maintained according to VM Company guidelines and collaborate with VM to maximize store product availability

Operational Excellence

  • Consistently adhere to all operational procedures

  • Proficient user of all core systems & technologies including but not limited to POS, i-Pad & Microsoft Word applications

  • Enforce our people’s policies & ensure accurate and timely processing of employee paperwork Protect our assets by adhering to all loss prevention and operational policies & procedures

  • Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions

  • Ensure strong partnership with your Department Manager and other Corporate Partners to ensure alignment & timely two-way communication

Drive the Business & Deliver Results

  • Achieve KPI’S: Annual Sales vs. Budget, Cross Selling & Upselling, Avg. Ticket, Store Conversion rate

  • Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring stores profitability

  • Build up a network to promote brand awareness and develop business using all relevant data and the benchmarking of competitors

  • Lead the team on the sales floor during daily store activities to optimize team member productivity and make sure additional selling and cross-selling skills are known and mastered

EDUCATION & EXPERIENCE:

  • Diploma holder or above in any disciplines (business or fashion related discipline is a plus)

  • 6+ years’ experience in a luxury fashion retail operation, in which at least 6+ years in shop management level or 2+ years as a supervisor levels or Assistant Store Manager

  • Strong verbal and written communication skills

  • Sales driven and goal oriented

  • Proven track record in managing retail boutiques and building up a strong sales team with high morale

  • Strong analytical skills and attention to detail

  • Polished and professional

  • Extensive experience in Microsoft Outlook, Excel, PowerPoint and Word

  • Ability to work in a fast paced and dynamic environment

  • Ability to prioritize and excellent follow-up skills

  • Ability to work independently as well as a good team player

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