Assistant Store Manager - Sydney QVB (New Store)

As a Tory Burch Assistant Store Manager, you are the ultimate ambassador of our brand. You’re accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. This requires a constant balancing of priorities, including strategic, operational & leadership excellence with an authentic approach.

We are now seeking an Assistant Store Manager to join us for the new store at our historic Sydney QVB location

KEY RESPONSIBILITIES:

Leadership & People Management

• Model behavior that reflects the company’s core values

• Set clear goals & expectations and hold people accountable to a high standard of excellence

• Manage overall team performance & growth

• Build a world-class talent pool

• Create & execute a strategy for effective store communications

• Display a strong commitment to self-development and growth

Create the Customer Experience

• Develop and maintain solid and trustworthy customers relationships

• Carry out initiatives developed to activate specific clients segments and achieve targets

• Implement a strong clienteling initiatives aligned with the Brand Strategy to strengthen customer relationships and increase customer spending

• Ensure the Selling Flow is consistently executed. Act as a role model using storytelling to develop an emotional connection for customers with the brand and promote brand loyalty

• Playing a leadership role on the sales floor whilst ensuring the highest level of customer experience

Represent the Brand

• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude

• Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business

• Take ownership for maintaining the Tory Burch aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment

• Contribute to the community in a way that is aligned with Tory Burch social responsibility initiatives & that helps us reach new customers & build brand awareness

• Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business

• Keep up to date on stock situation and proactively work with Buying & Planning Department on stock consolidation and transfers

• Ensure interior and exterior image of the store is maintained according to VM Company guidelines and collaborate with VM to maximize store product availability

Operational Excellence

• Consistently adhere to all operational procedures

• Proficient user of all core systems & technologies including but not limited to POS, i-Pad & Microsoft Word applications

• Enforce our people’s policies & ensure accurate and timely processing of employee paperwork Protect our assets by adhering to all loss prevention and operational policies & procedures

• Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions

• Ensure strong partnership with your Department Manager and other Corporate Partners to ensure alignment & timely two-way communication

Drive the Business & Deliver Results

• Achieve KPI’S: Annual Sales vs. Budget, Cross Selling & Upselling, Avg. Ticket, Store Conversion rate

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring stores profitability

• Build up a network to promote brand awareness and develop business using all relevant data and the benchmarking of competitors

• Lead the team on the sales floor during daily store activities to optimize team member productivity and make sure additional selling and cross-selling skills are known and mastered

EDUCATION & EXPERIENCE:

• Diploma holder or above in any disciplines (business or fashion related discipline is a plus)

• 6+ years’ experience in a luxury fashion retail operation, in which at least 6+ years in shop management level or 2+ years as a supervisor levels or Assistant Store Manager

• Strong verbal and written communication skills

• Sales driven and goal oriented

• Proven track record in managing retail boutiques and building up a strong sales team with high morale

• Strong analytical skills and attention to detail

• Polished and professional

• Extensive experience in Microsoft Outlook, Excel, PowerPoint and Word

• Ability to work in a fast paced and dynamic environment

• Ability to prioritize and excellent follow-up skills

• Ability to work independently as well as a good team player