Key tasks and primary responsibilities

1. Family and Liaison Advocacy 

• Act as a primacy point of contact for families, providing emotional, practical and social support. 
• Empower families by helping them navigate aged care services, funding models, and available community resources. 
• Advocate for resident's' rights, choices and independence to ensure their voice is central to their care. 
• Manage challenging or sensitive situations with high levels of empathy, professionalism, and effective problem-solving.

• Build meaningful relationships with residents, providing companionship and emotional support.
• Engage residents in activities and social interactions to promote mental well-being. 
• Respect residents' individuality, preferences, and cultural needs in all interactions.

• Help residents maintain a clean and safe living environment by assisting with light housekeeping tasks. 
• Make beds, tidy rooms, and ensure residents have access to necessary personal items.
• Monitor and report changes in residents' routines, preferences, or behaviours to supervisors. 

• Record and report care activities, observations, and any changes in residents' conditions to the RN or Team Leader. 
• Maintain accurate and timely entries in care documentation systems. 
• Participate in handovers to ensure continuity of care between shifts. 

• Adhere to infection control and hygiene protocols, including proper use of personal protective equipment (PPE).
• Follow workplace health and safety guidelines to ensure the safety of residents, staff, and visitors. 
• Respect residents' privacy, confidentiality and dignity in all care activities.

• Work effectively with other team members, including nurses, allied health professionals, and kitchen staff, to meet resident's needs. 
• Attend team meetings and training sessions to stay informed about policies and procedures. 
• Provide feedback on resident's care plans to improve outcomes. 

• Respond promptly and appropriately to emergencies, including falls, behavioural incidents, or medical emergencies. 
• Report incidents and complete documentation as required by the organisation.
• Participate in drills and maintain readiness for evacuation procedures or other emergencies. 

Key competencies 

• Understanding of aged care standards and resident rights 
• Strong interpersonal and communication skills 
• Compassion and empathy 
• Ability to work as part of a team and follow directions from supervisors